Salesforce Business Analyst
3 weeks ago
Oxford Nanopore's sequencing platform is the only technology that offers real-time analysis (for rapid insights), in fully scalable formats from pocket to population scale, that can analyse native DNA or RNA and sequence any length of fragment to achieveshort to ultra-long read lengths.
Our goal is to enable the analysis of any living thing, by anyone, anywhere. We offer real-time nanopore-based DNA/RNA sequencing technology: accessible, easy to use and fully scalable for any requirement.
We have an exciting opportunity for someone to join our Business System team as Business Analyst - CRM. This is a collaborative role working with key business areas to identify and implement business process improvements.
Summary
Identify and implement process improvements and efficiencies across a multifaceted suite of systems.
Business improvement projects will primarily focus on our CRM system Salesforce, but may also span the e-commerce and other in-house developed digital systems.
Instrumental in recommending business controls by identifying recurring problems and provide clear, accurate and well-documented solutions.
Additional Responsibilities:
- Understanding end-user requirements and translating these into clear business and functional specifications
- Work with key partners and senior management to develop an agreed roadmap of change and initiatives
- Operating within agreed project and change frameworks
- Engaging with, developing and managing relationships between all relevant parties, departments and customers across the business
- Liaising between departments on developing long terms strategies and improvements
- Line management responsibility of other business analysts within the team
Skills / Experience.
- Understanding of business processes spanning sales, customer on-boarding, sales forecasting, tenders, quotations and account structures for B2B & B2C models. Experience in an e-commerce system (Magento) would be helpful.
- This role will suit someone who is self-motivated, diligent, and who can learn new systems quickly. It will also appeal to those who enjoy working in a fast-paced high-tech environment.
We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree-lined walks, water features and a lake, all of whichmake for a wonderful working environment.
LI-AD1
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