Helpdesk Operative

3 months ago

Bristol, United Kingdom Royal BAM Group Full time

**Building a sustainable tomorrow**

BAM FM is recruiting a Helpdesk Operator on a full time, permanent basis to support school & commercial projects in the South West but based at Blaise High School, Bristol.

**37.5 hours per week, 52 weeks a year. Start between 7.30am and 9am. End between 4.30pm and 6pm. Early, middle and late shift totaling 7.5 working hours per day with an hours lunch.**

In addition to an attractive salary and benefits package, we support further personal growth and development.

**Your mission**
- Reporting to the Helpdesk Manager, your main responsibilities will be to operate the FM Helpdesk where you will be required to take calls and log the tasks requested onto a CAFM system.- Issue reactive and planned tasks to site teams and monitor each task through to completion.
- Contact and chase sub-contractors for attendance and paperwork
- Comply with strict contract SLA, ensuring that tasks are completed within agreed timescale.
- Monitor open tasks on a daily basis, chasing contractors and/or staff when required
- Provide administration support to the projects ensuring notes are added to provide the lates update
- Log bookings for internal clients.
- Raising Purchase Orders Reactive and Planned

**Who are we looking for?**
- The successful applicant will be able to demonstrate:
- A good telephone manner and excellent communication skills
- Strong organisational skills
- A positive and flexible approach to work
- Must be IT literate and proficient in the use of Microsoft Office
- Prior knowledge of Concept Evolution would be advantageous but not essential
- The ability to work as part of a team
- Will be required to undertake an enhanced Disclosure and Barring Service check

**What’s in it for you?**

In addition to an attractive salary and benefits package, we support further personal growth and development.

**Your work environment**

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you Join us today, so we can achieve amazing things together and build a sustainable tomorrow

**Who are we?**

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

**Our recruitment process, what you need to know?**

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.

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