Haulage Helpdesk Coordinator

4 days ago


Bristol, United Kingdom Tarmac Full time

**Job Introduction**:
At Tarmac, ‘who you are’ matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently recruiting for a **Haulage Helpdesk Coordinator** to join our fantastic team based in Flax Bourton, Bristol. Here at Tarmac, we are working hard to create a dynamic and inclusive environment and it’s important that our people come from a variety of different backgrounds.

**Role Responsibility**:
The **Haulage Helpdesk Coordinator** has the following roles & responsibilities:

- To drive and plan cost benefits within bulk haulage and internal supply chain whilst maintaining optimum Customer Service, concentrating upon haulage movements.
- The role requires organisational skills to proactively investigate and resolve “live” haulage issues and concerns generated from the haulage desk to prevent ticket blocks and further haulage queries.
- The role is the key contact between Contract Hauliers and Tarmac in the first instance to ensure Haulier concerns and issues are addressed, and the internal ticket process flows efficiently.
- Ensure all Safety, Health and Environmental (SHE) Policies and Procedures are adhered too
- Liaison with Finance, planning, transport and commercial functions to maximise the opportunity for correct payments and reduction of haulier queries.
- Understand and enhance links with production teams to ensure effective and correct payments to hauliers.
- Receive and report on any haulier complaints or defective or returned materials. Contribute to any relevant root cause analysis.
- Monitor and report excessive waiting time.
- Inform hauliers of all resolved issues by text/phone to stop recurrences of the same issue arising.

As the **Haulage **Helpdesk **C**oordinator** **you will ideally posses:

- Ability to effectively operate a varied range of IT systems
- Previous experience of working in a scheduling or distribution environment is preferred
- Background in operating distribution and or scheduling systems
- Planning and organising

**Why Tarmac**:
As well as the role of **Haulage Helpdesk Coordinator** **we offer an extensive range of career development opportunities and industry-leading rewards, incentives and benefits:

- Access to the Tarmac Reward website with discounts on retailers, holidays, etc.
- Access to our Employee Assistance helpline for free and confidential advice
- Access to join our Employee Communities inc. BAME; LGBTQ+; Working Parents
- Training and development opportunities

**Haulage Helpdesk Coordinator** **#tarmac #tarmacjobs #coordinator #bristoljobs



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