Sales Support Administrator

7 months ago

Harrogate, United Kingdom Jigsaw Insurance Services Plc Full time

Job Advert

**The Role**:
We have a fantastic opportunity for a Sales Support Administrator to join us at our newly renovated and stylish head office in Harrogate town center. Providing an efficient and professional service to assist our customers with any queries they should have about their motor insurance policy. Working closely with your team and providing excellent levels of customer service, strong verbal and written communication skills are required, as well as a desire to join a fast growing, energetic and modern business who invest in the development and wellbeing of all colleagues.

It’s an exciting time to be joining Jigsaw Insurance, as we continue to expand the team and provide a range of products and services to in excess of 200,000 customers. We operate a culture of continuous improvement, you will be encouraged to share ideas, help find solutions and where appropriate you will own these ideas through to implementation. This ethos promotes creativity throughout the business and ensures we do not rest on our laurels.

Our Motor Insurance team work 37.5 hours per week, 9am-5:30pm Monday to Friday. Working on a hybrid basis consisting of two choices:

- 1 week in the office followed by 1 weeks working from home
- Work full time from the office

**Responsibilities**:

- Providing support to the sales and renewals team/ customer care team where necessary.
- Contacting third parties/insurers to discuss queries in relation to customer policies.
- Issuing documentation to the customer.
- Able to work a variety of tasks throughout the day accurately and efficiently.
- Providing a constantly high standard of customer service and complying with Financial Conduct Authority (FCA) requirements (full training and support will be provided from our in-house training academy)
- Working as part of the motor team, in a fast-paced environment, with a focus on building customer loyalty and delivering exceptional levels of customer service.

**Experience**:

- You will be an effective communicator, who has a good standard of written communication and who is empathic and understanding when speaking to customers and colleagues.
- You should be an organised individual, who is able to work efficiently whilst maintaining attention to detail.
- On a day-to-day basis, you will deal with a variety of different queries and tasks, and therefore you will be adaptable and able to work methodically to make logical decisions in line with Jigsaw’s policies, processes and procedures.
- Ideally, one year administration experience
- 5 GCSE’S or equivalent including Maths and English

**Further information**
As well as a competitive salary we offer the following benefits
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back’ interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

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