Contract Monitoring Officer

2 weeks ago

Fulham, United Kingdom Hammersmith & Fulham Council Full time

At Hammersmith & Fulham, we are ambitious in reforming the council to ensure this is a place for everybody. Within the Environment Department, we offer a wide range of services to help make the borough an attractive place, one that is safe, clean and green and one in which our residents take pride.

If you have an eye for detail, want to help make the environment cleaner and love solving problems, then this may be the position for you.

The Waste Management Team at H&F is looking for an energetic person with a positive outlook to monitor the waste and street cleansing contract. You'll already have waste management experience, being able to advise and support customers in resolving their concerns whilst helping design and provide solutions to improve the delivery of waste and street cleansing services in H&F. To keep on top of the Council’s Waste and Recycling Contracts, you will be confident in monitoring and recording data and use the information to improve contractor performance and services.

Applicants are expected to deliver a range of projects which will include areas such as health and safety, improving the resident experience and planning for future service improvements through new waste management solutions and innovations. You will be required to work outdoors in all weathers and will work alongside our waste contractors. You will also support the delivery of all other aspects of waste services.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you’re looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please click on Role Profile for more information about this role.

**Role Responsibilities**:

- Investigate and respond to enquiries and complaints, liaise with residents to address their concerns as well as check and improve the flow of complaints from a customer perspective.
- Carry out on-street waste and street cleansing-related inspections and pro-actively identify and implement improvements.
- Manage and analyse data to improve contract performance and generate informative management reports.
- Work with stakeholders to resolve problems impacting on current and future service delivery e.g., planning developments.
- Monitor and ensure a high standard of health and safety is applied to the waste collection and street cleansing contract.
- Deliver a range of projects to improve service delivery for our residents.
- Available to work flexibly according to the demands of the service including weekends, evenings, nights, and bank holidays.

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
**Complex problem-solving**
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

**Critical thinking**
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

**Creativity**

**People management**
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

**Coordinating with others**
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

**Emotional intelligence**

**Judgement and decision making**

**Negotiation**
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includes

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