Customer Performance Manager
2 weeks ago
Temporary – Full Time 12 Months
We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover).
About the Role
Joining our team, you’ll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and compliance of KPIs.
This is very much a client and customer facing role delivering responsive and planned gas and heating repairs to domestic social housing homes and its customers.
You will drive our operational teams productivity by ensuring the planning and scheduling of all works are delivered on time, within scope and contractual KPI.
You will manage and drive customer experience ensuring that the team are supported to deliver exceptional customer service.
You’ll be responsible for managing a team of schedulers and planners, liaising with the client’s contact centre, whilst monitoring and managing the day-to-day service delivery, ensuring all cases are managed within overall time., cost and budget restraints.
About You
With previous experience working in a busy team, you’ll have managed a large team, ideally consisting of Team Leaders, Planners, Administrators and Apprentices, have excellent customer service skills and a focus on business improvement.
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal, with a proven track record of performance delivery against targets.
Desirable Qualification: Level 3 in Customer Service
Benefits
26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform-
Clinical Advisor
4 weeks ago
London Borough of Hammersmith and Fulham, United Kingdom BMS Performance Full timeClinical AdvisorLondonMedical Salary £30,000 to £37,489Bonus £4000Fully expensed company car or allowance· Patient and post-acute care moving & handling products· Market leading global blue-chip manufacturer· Clinical support, education and training role· Great opportunity for a nurse looking for a new challenge· Current / active nursing PIN /...
-
Clinical Advisor
4 weeks ago
Hammersmith And Fulham, United Kingdom BMS Performance Full timeClinical AdvisorLondonMedical Salary £30,000 to £37,489Bonus £4000Fully expensed company car or allowance· Patient and post-acute care moving & handling products· Market leading global blue-chip manufacturer· Clinical support, education and training role· Great opportunity for a nurse looking for a new challenge· Current / active nursing PIN /...
-
Clinical Advisor
3 weeks ago
Hammersmith And Fulham, United Kingdom BMS Performance Full timeClinical Advisor London Medical Salary £30,000 to £37,489 Bonus £4000 Fully expensed company car or allowance · Patient and post-acute care moving & handling products · Market leading global blue-chip manufacturer · Clinical support, education and training role · Great opportunity for a nurse looking for a new challenge · Current / active...
-
Clinical Advisor
4 weeks ago
Hammersmith And Fulham, United Kingdom BMS Performance Full timeClinical AdvisorLondonMedical Salary £30,000 to £37,489Bonus £4000Fully expensed company car or allowance· Patient and post-acute care moving & handling products· Market leading global blue-chip manufacturer· Clinical support, education and training role· Great opportunity for a nurse looking for a new challenge· Current / active nursing PIN /...
-
Customer Performance Manager
4 days ago
City of London, Greater London, United Kingdom Blue Octopus Recruitment Ltd Full timeTemporary Full Time 12 Months Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, youll be...
-
Freelance Bar Manager
3 weeks ago
London Borough of Hammersmith and Fulham, United Kingdom Flutes Full timeAbout Flutes Flutes have a reputation for delivering bold culinary leading-edge food and drink experiences in the most prestigious venues, with a focus on innovative and invigorating service. You’ll find our teams creating magic at various iconic venues across London and outside London. The person we are looking for must have a real passion for...
-
Nursery Manager
3 weeks ago
London Borough of Hammersmith and Fulham, United Kingdom JEM Childcare Solutions Full timeBased in Hammersmith, with fantastic public transport links, our clients lovely busy nursery are looking for a very experienced Nursery Manager to join them in supporting the overall running of the setting. Great salary and benefits offered c£48k plus, with lots of opportunities for progression with this growing provider. Apply today for more...
-
Customer Performance Manager
7 days ago
London, United Kingdom Morgan Sindall Property Services Full timeTemporary – Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, you’ll be responsible for the management and admini...
-
Customer Performance Manager
7 days ago
London, United Kingdom Morgan Sindall Property Services Full timeTemporary – Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, you’ll be responsible for the management and admini...
-
Nursery Manager
3 weeks ago
London Borough of Hammersmith and Fulham, United Kingdom JEM Childcare Solutions Full timeJob Description Based in Hammersmith, with fantastic public transport links, our clients lovely busy nursery are looking for a very experienced Nursery Manager to join them in supporting the overall running of the setting. Great salary and benefits offered c£48k plus, with lots of opportunities for progression with this growing provider. ...
-
Customer Performance Manager
4 days ago
London, United Kingdom Blue Octopus Recruitment Ltd Full timeTemporary Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, youll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability...
-
Customer Performance Manager
6 days ago
London, United Kingdom Blue Octopus Recruitment Ltd Full timeTemporary Full Time 12 MonthsWe are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover).About the RoleJoining our team, youll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for...
-
Customer Performance Manager
2 days ago
West London, United Kingdom Blue Octopus Recruitment Ltd Full timeTemporary Full Time 12 MonthsWe are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover).About the RoleJoining our team, youll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for...
-
Customer Performance Manager
7 days ago
North West London, United Kingdom Blue Octopus Recruitment Ltd Full timeTemporary Full Time 12 MonthsWe are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover).About the RoleJoining our team, youll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for...
-
Planning, Performance
4 days ago
London, United Kingdom Nest Performance Full timeAccountable for achieving client performance goals for their portfolio Build and present client proposals to drive incremental spend opportunities for their accounts Build strong relationships with media vendors to drive innovation and best practice Line management of junior team members Providing thought leadership within the agency through...
-
Marketing Operations Manager
4 weeks ago
City of London, United Kingdom BMS Performance Ltd Full timeThe company and role of Marketing Operations Manager: With an exciting list of clients, this exciting established organisation have no plans of slowing down anytime soon! Plans for the remainder of the year and 2023 are grow, grow, grow. This is both internationally and by entering new exciting sectors. Thebusiness already has a client-list of global,...
-
Customer Service Advisor
3 weeks ago
Fulham, United Kingdom Castleview Group Full timeAre you looking to join a vibrant, forward thinking, and all-round fabulous business?Do you have fantastic communication skills and a curious mind?Do you want to train and work from the comfort of your own home, with us providing the computer and equipment to get you started?If the answer is YES, keep reading! We have the PERFECT opportunity for you!Position...
-
Customer Services
23 hours ago
Hammersmith, Greater London, United Kingdom H&H Group Full timeWe have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 7 international brands. We are passionate about our customers and community and are looking for similar-minded talent to join us. The role of the Customer Value Chain Manager is drive the strategic management of the company’s...
-
Appointment Setter
4 weeks ago
London Borough of Hammersmith and Fulham, United Kingdom Mindsearch.ltd Full timeJob DescriptionMindSearch is a leading headhunting agency based in Hammersmith London and operating across the UK, France, Luxembourg, Germany, the Netherlands, Belgium and Italy. We pride ourselves on delivering exceptional recruitment solutions to our clients, helping them find the best talent to drive their businesses forward.Job description:We are...
-
Appointment Setter
4 weeks ago
London Borough of Hammersmith and Fulham, United Kingdom Mindsearch.ltd Full timeMindSearch is a leading headhunting agency based in Hammersmith London and operating across the UK, France, Luxembourg, Germany, the Netherlands, Belgium and Italy. We pride ourselves on delivering exceptional recruitment solutions to our clients, helping them find the best talent to drive their businesses forward.Job description:We are seeking an...
