Training and Communication Content Designer

5 months ago

Bristol, United Kingdom Motability Operations Full time

**About The Role**:
This role provides the opportunity to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes.

This will involve proactively building relationships and engaging with stakeholders to understand operational changes, performance gaps, technical, Scheme and partner information into clear and concise content.

You’ll identify areas where effective training, communications, resources, and tools will help drive and improve operational performance, efficiencies, and user experience.

You’ll establish good working relationships with our external suppliers to deliver robust and effective solutions, on time and on budget; as well as being the point of contact to manage and resolve any queries and requests.

You will ensure effective handover of training materials you have developed to the training delivery teams via structured train-the-trainer activity to ensure consistency of structure and learning outcomes.

You will collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements.

**About You**:
You will have gained the following skills/experience:

- You’re passionate about communication, learning and development and the difference that this can make to our business and Scheme partners.
- You’re a clear communicator and enjoy using your copywriting skills to take complex information from multiple sources, and turn it into straightforward, engaging, and accessible messaging.
- You have great digital skills and get excited learning new software and platforms including Adobe and Microsoft suites, Articulate Rise, content, knowledge and learning management systems.
- You embrace change and look for the opportunities that new and innovative solutions can provide us to engage our audiences in a fast paced, ever-changing environment.
- You enjoy working in an agile environment and can multi-task, depending on business needs and changing priorities.
- You’re proactive and an organised self-starter who enjoys working in a friendly team, happy to roll up your sleeves, offer opinions and ideas and get involved and collaborate.
- You love working independently but also recognise the benefits of working as part of a team to deliver the best solutions, whilst continuing to develop the broader skills of the team.
- You’re confident building strong collaborative working relationships with key stakeholders at all levels across the business. Along with being comfortable expressing your opinions and discussing and guiding great outcomes.
- You’re committed to continuous personal and professional development, self-directed learning, improvement, and stay up to date and maintain best practices.

Minimum criteria:

- Excellent communication, copywriting and editing skills and the ability to tailor digital content for the relevant audience and can take complex information ranging from business changes to key partner information and turn into clear, engaging, and accessible content.
- Experience of building and managing internal customers and internal and external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery.
- Experience of leading, planning and delivering projects.
- Proven time management and organisational skills working with competing priorities to meet deadlines and requirements.

**About The Company**:
Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:
We find solutions

We drive change

We care

As a Motability Operations team member, the benefits you can expect are:

- Competitive reward package including an annual discretionary bonus
- 15% non-contributory pension (9% non-contributory pension during probation period)
- 2

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