Training and Communications Content Specialist

Motability Operations is currently seeking a skilled Training and Communications Content Designer to join our team in Bristol on a full-time, permanent basis.

This role provides the opportunity to create engaging, high-quality content and training for our employees and Scheme partners. You will develop e-learning and training content for face-to-face and virtual trainer-led sessions, as well as communication and resources content for email campaigns, our partner website, and internal knowledge management system using online platforms and software.

You will proactively build relationships and engage with stakeholders to understand operational changes, performance gaps, technical, Scheme, and partner information into clear and concise content. You will identify areas where effective training, communications, resources, and tools will help drive and improve operational performance, efficiencies, and user experience.

You will write and edit copy, including e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages to drive engagement and performance.

You will have knowledge and experience of our systems and platforms and work closely with other content designers to create and deploy training and communication content. This includes setting up learning pathways on our learning management systems, rolling out new content for both employees and partners using our content management systems, knowledge management systems, and email systems.

You will establish good working relationships with our external suppliers to deliver robust and effective solutions, on time and on budget, as well as being the point of contact to manage and resolve any queries and requests.

You will ensure effective handover of training materials you have developed to the training delivery teams via structured train-the-trainer activity to ensure consistency of structure and learning outcomes.

You will collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements.

• You're passionate about communication, learning, and development and the difference that this can make to our business and Scheme partners.
• You're a clear communicator and enjoy using your copywriting skills to take complex information from multiple sources and turn it into straightforward, engaging, and accessible messaging.
• You have great digital skills and get excited learning new software and platforms, including Adobe and Microsoft suites, Articulate Rise, content, knowledge, and learning management systems.
• You embrace change and look for the opportunities that new and innovative solutions can provide us to engage our audiences in a fast-paced, ever-changing environment.
• You enjoy working in an agile environment and can multi-task, depending on business needs and changing priorities.
• You're proactive and an organised self-starter who enjoys working in a friendly team, happy to roll up your sleeves, offer opinions and ideas, and get involved and collaborate.
• You love working independently but also recognise the benefits of working as part of a team to deliver the best solutions, whilst continuing to develop the broader skills of the team.
• You're confident building strong collaborative working relationships with key stakeholders at all levels across the business, along with being comfortable expressing your opinions and discussing and guiding great outcomes.
• You're committed to continuous personal and professional development, self-directed learning, improvement, and staying up to date and maintaining best practices.

• Excellent communication, copywriting, and editing skills and the ability to tailor digital content for the relevant audience and take complex information ranging from business changes to key partner information and turn it into clear, engaging, and accessible content.
• Experience of building and managing internal customers and internal and external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery.
• Experience of or ability to quickly learn and pick up new systems, technology, and software to create, manage, and deliver digital content, such as content management systems, learning management systems, knowledge management systems, Adobe suite software, e-learning software, email, and process maps.
• Experience of leading, planning, and delivering projects.
• Proven time management and organisational skills working with competing priorities to meet deadlines and requirements.
• Great attention to detail along with the ability to self-motivate, which will ensure high standards are met.
• Experience in working with data, quantitative and qualitative feedback, and analytics to gain insight and drive continuous improvement.

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK.

We are the largest car fleet operator in the UK, purchasing around 10% of all the new cars sold in the UK, and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

• We find solutions
• We drive change
• We care

As a Motability Operations team member, the benefits you can expect are:

• Competitive reward package including an annual discretionary bonus
• 15% non-contributory pension (9% non-contributory pension during probation period)
• 28 days annual leave with option to purchase and sell days
• 1 day for volunteering
• Funded Private Medical Insurance cover
• Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme
• Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help
• Funded health screening for over 50s
• Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships, and season ticket loans
• Employee Discount Scheme with an app to save on the go
• Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP, and volunteering app on Hand for all employees
• Generous family leave policies

We pride ourselves on being an inclusive employer and as such, all our offices provide first-rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.