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Content Designer
1 month ago
This is an exciting opportunity to create engaging and high-quality content and training for our employees and Scheme partners. As a Content Designer - Training and Communication, you will play a key role in developing e-learning and training content for face-to-face and virtual trainer-led sessions, as well as communication and resources content for email campaigns, our partner website, and internal knowledge management system.
You will work closely with stakeholders to understand operational changes, performance gaps, technical, Scheme, and partner information and turn it into clear and concise content. Your goal will be to identify areas where effective training, communications, resources, and tools will help drive and improve operational performance, efficiencies, and user experience.
You will be responsible for writing and editing copy, including e-newsletters, emails, e-learning, trainer notes, slide decks, assessment questions, process maps, and online website and knowledge management resources and content. You will also create, produce, and manage communication plans, email campaigns, photoshoots, events, resources, training, and video content to deliver clear, targeted, and compelling messages to drive engagement and performance.
You will have knowledge and experience of our systems and platforms and work closely with other content designers to create and deploy training and communication content. This includes setting up learning pathways on our learning management systems, rolling out new content for both employees and partners using our content management systems, knowledge management systems, and email systems.
You will establish good working relationships with our external suppliers to deliver robust and effective solutions, on time and on budget, and be the point of contact to manage and resolve any queries and requests.
You will ensure effective handover of training materials you have developed to the training delivery teams via structured train-the-trainer activity to ensure consistency of structure and learning outcomes.
You will collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements.
About You
We are looking for a highly skilled and experienced Content Designer - Training and Communication who is passionate about communication, learning, and development and the difference that this can make to our business and Scheme partners.
You will have excellent communication, copywriting, and editing skills and the ability to tailor digital content for the relevant audience. You will be able to take complex information ranging from business changes to key partner information and turn it into clear, engaging, and accessible content.
You will have experience of building and managing internal customers and internal and external stakeholder relationships, enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery.
You will have experience of or ability to quickly learn and pick up new systems, technology, and software to create, manage, and deliver digital content such as content management systems, learning management systems, knowledge management systems, Adobe suite software, e-learning software, email, and process maps.
You will have experience of leading, planning, and delivering projects, and proven time management and organisational skills working with competing priorities to meet deadlines and requirements.