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Technical Order Processor/ Sales Administrator

5 months ago

Burntwood, United Kingdom Mercian Labels Ltd Full time

Mercian Labels is seeking to strengthen our team through the appointment of a Technical Order Processor. Working with a highly sophisticated bespoke ERP system, you will ensure accurate orders are processed in a timely fashion.

You will have continuous support from a forward thinking company. You will be **office based **working within a small, friendly team in a modern working environment with proven high quality products and services. We also offer:

- 28 days holiday (including Bank Holidays) with long service holiday awards after a year
- Company wide profit related bonus scheme (paid 6 monthly)
- Valuable training and development
- Employee Assistance Programme - including 24/7 GP helpline for you & your family
- Contributory Company Pension scheme
- Occupational Sick Pay
- Complimentary supply of snacks
- Complimentary car cleaning vouchers
- Free secure car parking
- Cycle to work scheme
- Group Life Assurance
- And more

**Main Responsibilities**:

- Creating & quoting for a range of complete label specifications
- Providing accurate and timely quotations ensuring most economically advantageous method is selected
- Process accurate and understandable orders for production
- Be able problem solve and find solutions to produce labels as specified
- Working alongside and communicating requirements to pre-press & production departments
- Fulfilling and supporting all administrative processes
- Taking responsibility for investigating departmental non-conformance
- Providing support to other departments when necessary
- Liaise and speak directly to customers and colleagues as and when required and support when necessary
- Ensuring all departmental KPIs are met including 100% accuracy for order processing
- Fulfilling tasks to support the business plan as and when required

**Skills & Experience**
- **Experience working in a technical administrative role** in a fast paced manufacturing /distribution environment is essential
- Strong IT skills and attention to detail are essential
- Knowledge and understanding of print/print production are desirable
- Excellent organisational, telephone and administrative skills are crucial for this role
- Strong numerical ability
- A team player with excellent communication skills
- Flexible approach and the ability to work calmly, rationally adhering to tight timescales
- Ability to manage and prioritise tasks efficiently and work under pressure
- Polite and professional with friendly and helpful attitude
- Commercial acumen and strong understanding of profitability
- A passion for continuous improvement
- Prepared to learn new skills
- Print / labelling experience would be advantageous

**Qualifications/Education/Training**:

- High level of computer literacy; Word; Excel
- Typing/ Word processing advantageous
- GCSE English & Maths

If you feel this is the right role for you and you would like to join our team, please send an up to date **CV and a covering letter **outlining the reasons for your suitability **and your salary expectations.**

**Job Types**: Full-time, Permanent

**Salary**: From £24,500.00 per year

**Benefits**:

- Additional leave
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Free parking
- Life insurance
- On-site parking
- Profit sharing
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- order processing: 1 year (preferred)
- working for a manufacturing organisation: 1 year (preferred)
- working in a busy, fast paced environment: 1 year (preferred)

Work Location: In person