Key Account Business Development Manager

2 weeks ago

Burntwood, United Kingdom Mercian Labels Full time

At Mercian Labels, we're passionate about delivering exceptional service to our customers. As our Internal Key Account Manager, you'll play a critical role in building and maintaining strong relationships with our most valued clients.

Main Responsibilities:

  • Onboard new clients and become the primary point of contact for their ongoing business needs.
  • Ensure timely and accurate order fulfillment, managing customer expectations and resolving any issues.
  • Collaborate with Business Development Managers to grow existing accounts by providing top-notch customer care and identifying opportunities for increased sales.
  • Communicate effectively with other departments to ensure seamless execution of technical, quality, and delivery requirements.
  • Translate customer inquiries and orders into actionable solutions for the Technical Sales Administrators.
  • Provide prompt and professional responses to customer queries regarding orders or deliveries.

Requirements:

  • Proven experience in the print industry or label manufacturing, with a track record of delivering excellent customer service.
  • Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and colleagues.
  • Self-motivated and able to work autonomously, with a passion for sales and a drive to exceed targets.
  • Excellent IT skills, attention to detail, and administrative abilities.

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we'd love to hear from you. Apply now to join our team and take your career to the next level

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