Internal Key Account Manager

2 weeks ago

Burntwood UK, Staffordshire, United Kingdom Mercian Labels Full time

Mercian Labels is a world-class, independently owned multi-award winning full-service label manufacturing business with strong brand recognition for excellence. We are passionate about delivering ‘Speed & Service’ to our customers.


Below are just some of our benefits on offer:

  • Competitive base salary
  • Company-wide profit related bonus scheme (paid 6-monthly)
  • Modern, professional working environment
  • Employee Assistance Programme - including 24/7 GP helpline for you & your family
  • Contributory Company Pension scheme
  • Occupational Sick Pay
  • Complimentary car cleaning vouchers
  • Valuable training and professional development
  • 28 days holiday (inc Bank Holidays) with additional long service holiday awards
  • Convenient location with free, secure car parking
  • Cycle to Work Scheme
  • Group Life Assurance
  • Free snacks
  • Free flu jabs


Role Description

This office based role responsible for looking after the most high-profile customers within the business; building and maintaining strong customer relationships; anticipating client needs and providing a world-class level of customer service.


Your main duties will include:

  • Onboarding new clients following handover from the Business Development Managers; becoming the internal point of contact for the customer for all of their ongoing business needs.
  • Ensuring that all orders go out on time in full and managing customer expectations
  • Supporting Business Development Managers (BDMs) with the growth of existing accounts by providing an exceptional level of ongoing customer care and recognising opportunities to increase sales.
  • Working closely with other departments within the business to ensure customers needs are communicated and understood in order to fulfill technical, quality and delivery requirements.
  • Translating customer enquiries and orders into workable solutions for the Technical Sales Administrators (TSAs) to process accurately.
  • Answering customer queries regarding their orders or deliveries.


Required skills & experience - you will:

  • Have demonstrable print industry or label manufacturing experience
  • Be target-driven with a passion for sales
  • Have excellent communication, inter-personal skills and be comfortable dealing with people at all levels
  • Be passionate about customer service and have a demonstrable track record in building and maintaining strong customer relationships
  • Be self-motivated & able to work autonomously
  • Be a positive and professional team player who can work on own initiative
  • Have strong IT, attention to detail & administration skills



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