Club Receptionist

7 months ago

London, United Kingdom AllBright Mayfair - FOH Full time

**About Us**

AllBright is a global collective of change-makers powered by ambitious women committed to creating an equitable world for all.

Our vision is to create a world of unlimited possibilities for ambitious women. All Businesses, All Women, All Together. #Sisterhoodworks

We are an inclusive and compassionate global community connected through digital and physical spaces. We lead the conversations that inspire positive change and recognition for all. AllBright supercharges careers; inviting women to invest in their development with access to world-class learning and thought leadership. The AllBright collective is fueled by ambition and a commitment to achieving success. Together, the possibilities are endless.

The AllBright is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you want to join us on our journey, we want to hear from you

**Role Summary**

Deliver a high level of service and hospitality to all members and visitors in the Townhouse whileensuring the smooth operation of the Club’s reception and floors, in line with AllBright standards.

**Overview**

To support the Operations Manager and the Mayfair Townhouse team in growing a happy and engaged community, by assisting members, guests and clients with any requests or inquiries including, but not limited to, membership, bookings, payments, and facilities.To provide a consistent, reliable, and approachable service ensuring members feel confident and supported in their day-to-day activities.To be a proud promoter of AllBright and help leverage membership sales through meaningful and engaged interactions.

**Hospitality**
- Build positive and engaging relationships with all members, customers, potential customers,industry professionals, business partners and colleagues
- Welcome members with genuine warmth and assist with a generous attitude
- Coordinate events’ arrival and departure experiences
- Stay attentive to and keep track of clients’ feedback, comments, repeated inquiries, and trends,and share them with the Operations Manager so we can improve our services and offers
- Provide accurate information and guidance with clarity and use of professional yet welcominglanguage and tone of voice
- Stay updated with our Restaurants offers and provide your personal recommendations tomembers if the opportunity arises

**Service Delivery**
- Maintain a passion for service and hospitality whilst hosting busy, high volume and variedreception areas
- Respond to complaints and issues promptly, with a flexible, efficient, and sympatheticapproach. Duly record on the feedback tracker and report to the Member Relations Managerwhen necessary
- Support the Membership team (sales and relations) with onboarding, problem solving andsystem updates when needed
- Support the Private Hire and Event Sales Manager in conducting tours and handling enquirieswhen required
- Assist and guide events and visitors in finding their way around the Townhouse
- Be proficient at using the AV equipment available at the Townhouse and ready to help membersand event clients whenever required/solicited
- Ensure that the reception, floors, and communal areas are always up to AllBright standards

**Administration**
- Become a master in our management systems and make best use of its tools and features to create a productive and efficient work routine and guarantee that all activities and transactions are duly recorded
- Management of inventory and ordering of supplies, stationery, and items for borrowing
- Proactively administer Townhouse member needs e.g., record and notify ‘lost & found’ items
- Sort and distribute internal and tenants’ post

**Teamwork**
- Nurture a collaborative and supportive work attitude towards all colleagues in every departmentat AllBright
- Coordinate with the FOH Supervisors and the Front of House team regarding the cleaning,turning over and delivery of drinks/snacks to meeting rooms and events
- Collaborate with the Marketing team, Private Hire and Event Sales Manager and the Event andTalent team in the planning and delivery of programming and private hire when needed
- Liaise with other departments to stay updated on new restaurant and membership offers,features and events
- Learn the basics of Wait Staff, Events and Member Relations roles to have a wider view andunderstanding on the Club’s operations and cover small tasks when needed

**General Responsibilities**
- To undertake any additional duties as reasonably directed by management
- To adhere to company practices, policies, and procedures

**Person Specification**
- Warm, friendly, and approachable
- Customer focussed
- Strong team player
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Outsta

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