Club Receptionist
5 months ago
We are seeking an Enthusiastic and professional individual for our Receptionist position in our front of house team at The Arts Club.
Located in the heart of Mayfair, The Arts Club is one of London’s oldest private members’ clubs a home to a community of members with a passion for the creative arts, literature, and business. From distinguished art exhibitions to fine dining, live music, and an exceptional programme of events for members, the club remains at the heart of contemporary cultural life in London.
**About the role**:
Our Reception team are the ‘voice’ of the Club; providing excellent, warm and friendly service to our members and their guests. Ensuring strong member recognition at all times is crucial and to work with the rest of the team to uphold current booking policies plus the Club rules and by-laws.
**In a nutshell**:
- Deliver excellent customer service at all times
- Take and relay messages with warmth and efficiency
- Host and escort members to their reserved tables throughout the Club
- Answer all incoming reservations calls and maximising covers at all time
- To be familiar with function sheets for the FOH and reception
- To be familiar with cancellations and no-shows in line with company policy
- Keep up to date with current music programme, art and members events to provide information to members, while maximizing booking opportunities
- Fulfil all reasonable requests from members to ensure their comfort and satisfaction
**In return we offer fantastic rewards and benefits (T&C’s apply)**:
- Private medical benefits via Medicash
- Discount in over 800 retail outlets via Reward Gateway
- Discounts on food & beverage in our restaurants and sister businesses
- Discounts with Lanserhof at The Arts Club (Private Wellness Club and Clinic)
- Enhanced sickness pay
- Life assurance
- Long Service Awards
- An exciting range of learning and development programmes
- Enhanced maternity pay
- Uniform laundry service
- Opportunities for promotion and continual progression
- Complimentary meals while on shift
- Employee assistance programme
- Occupational health nurse
No agencies please.
INDHOTEL
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