Case Administrator

3 weeks ago

StainesuponThames, United Kingdom Brook Street Full time

Brook Street Ltd are proud to announce a great opportunity for a full-time, long-term temporary role working with the National Probation Service in the Staines area, to join a fast-paced office, working as part of the admin team.

Overview:

- Temporary long on-going assignment
- Hourly rate - £9.88 / hour
- Location - Swan House, Knowle Green, TW18 1XS
- Start Date: NPS Vetting required which can take 4-8 weeks to process

This is an administrative role based within the Probation Service (PS) Directorate in HMPPS. The job holder reports to the designated Line Manager and supports the provision of business specific and transactional office-based activities.
The job holder works collaboratively with other team members to provide reception duties and a range of administrative support services.
The job holder may be expected to support a number of teams/functions within the operational area and is to offer support and cover during periods of absence, for which training will be provided.
The job holder must promote diversity and anti-discriminatory practice in the performance of the post in a way that embraces Equality and values Diversity.
The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
NB: Core Hours include Monday to Friday 9am - 5pm. However, often unsocial hours may be determined by business needs for 2 evenings a week until 9pm, rota basis each week.
The job holder will be required to carry out the following responsibilities, activities and duties:

- Answer all enquiries, while on Reception, relating to basic information about the Probation Service and local Person on Probation support services such as the provision of food banks, referring more technical enquiries to an appropriate manager.
- To deal with all logistics for a building including managing all mail items, ordering PPE and office stationery, meeting room equipment, taking delivery of items and ensuring they get to the right destination and managing room, hot desk and car parkingbookings, support and service meeting rooms including preparing for events and event registration as required.
- To pay bus fares/travel warrants to people on probation and handle day to day petty cash including collection and transport of petty cash and travel warrants between Probation properties.
- To assist in maintaining Health and Safety and security aspects of the building, including acting as key holder, operating the physical security of the building, the testing of fire alarms, testing panic alarms, monitoring CCTV and assisting evacuationmeasures and where necessary to act as Fire Warden/First Aider and in the absence of a line manager to support risk assessments where trained.

Typical qualifications and experience:

- 5 GCSE's at grade C or above or equivalent (including English Language or equivalent)
- NVQ Business Administration Level 2 (or suitable clerical experience)
- Good communication skills, both oral and written

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