Senior Visitor Experience Officer

6 months ago

Ashbourne, United Kingdom National Trust Full time

Do you have a passion for helping people connect to nature and heritage? Do you enjoy programming events and developing memorable experiences for visitors?

We’d love you to bring your skills of creativity and organisation to the biggest conservation charity in Europe. With engaging stories to tell and inspiring nature on our doorstep, there’s always something to share with our visitors, and it will be your job to make sure we’re doing that all year round.

You'll work across both Ilam Park and Dovedale.

**What it's like to work here:This vacancy is included in a trial of the ‘Disability Confident’ scheme (level 1).**

Ilam Park and Dovedale are often used by many as the gateway into the Peak District and are part of the larger National Trust Peak District Portfolio. Ilam Park is one of the three key visitor hubs across the portfolio and consists of a tea-room and visitor facilities as well as several car parks, including Dovedale, leading to wider landscape walks. The National Trust in the Peak District is on a mission to be the place of choice for inspiring outdoor experiences, where everyone is enabled to go on a journey of exploration in a landscape being actively managed to the highest international standards for conservation, access, and wider public benefits.

What you'll be doing:Working with the Property Operations Manager, you'll ensure every aspect of the visitor experience is shaped by our landscape and environment in order to deliver an exceptional experience to everyone every time.

You will lead for quality interpretation, presentation, signage and communication with our visitors both onsite and digitally. Working collaboratively with other departments, you'll achieve exceptional service standards across all aspects of the visitor journey. You'll have responsibility for strategically planning and budgeting for the visitor experiences and programming across Ilam and Dovedale, leading a team of volunteers to deliver experiences for our visitors and the communities we engage.

You will also have a key role in contributing to the wider Experience Design project development and delivery which is currently underway, and be a champion of meaningful and inclusive visitor experiences

**Please also read the full role profile, attached to the end of this advert.**

Who we're looking forThis job is all about providing a service. To deliver this role successfully, you'll need:

- To understand how to interpret significant landscapes, heritage and nature to varied audiences
- Have experience of developing and delivering an extensive programme of engagement activities and high standards of presentation, working in an outdoors setting
- Have excellent interpersonal skills, able to deal with visitors and user groups in a variety of situations
- Have the experience in managing and delivering projects - working successfully with partners and stakeholders
- Have good people skills, enabling good working relationships with those in your team and across the property
- Excellent organisational, coordination skills and attention to detail
- Experience of working with and managing volunteers

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Tax free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most locations
- Independent financial advice

Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

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