Customer Service Advisor Apprentice

2 months ago


WaltononThames, United Kingdom Audi Apprenticeships Full time

Audi:
Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.

The Service department is vital to the success of our business. Our Customer Service Assistants play a pivotal role in delighting our customers and encouraging their continued loyalty.

This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.

Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:

- Customer Service; Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
- Administration; Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Team work; Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
- Upselling; Promoting the sale of accessories and service plans

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
- **Training provided**:_

Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.

This is a fully rounded training experience where you will build life skills that last and gain both Apprenticeship qualifications and brand certifications.
- **Qualifications received**_

On successful completion of the one-year programme you will receive the following:

- Level 2 Customer Service Practitioner Standard
- Brand specific certifications
- Scotland, Northern Ireland, Wales: Framework_
- Level 2 / Level 5 Customer Service Apprenticeship
- Brand Specific certifications
- **Desired skills**_

Our ideal Customer Service Assistant apprentice will be an outgoing, confident and approachable problem solver who can deliver excellent customer service.
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
- Interest in vehicle engineering
- **Future prospects**_

Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.

Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is well worth considering the future opportunities that lay beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
- **Minimum entry requirements**_

'Equivalent' grades include:

- BTEC first diplomas and certificates
- OCR Nationals
- Key Skills Level 2
- NVQs
- Essential Skills (Wales)
- Functional Skills Level 2
- Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.
- **Please note**:_

**Job Types**: Full-time, Apprenticeship

**Salary**: £294.00 per week

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



  • Walton-on-Thames, United Kingdom Auto Skills UK Full time

    BODYSHOP CUSTOMER SERVICE ADVISOR Basic Salary: £31,000 Working Hours: Monday to Friday 7.30am - 5.30pm Location: Walton on Thames New vacancy for a Bodyshop Customer Service Advisor to join a busy accident repair centre. As a Customer Service Advisor, reporting to the Body Shop Manager, the main purpose of the job is to deal with customer requirements for...


  • Walton-on-Thames, United Kingdom Speedy Freight Kingston Full time

    Speedy Freight the UK's fastest growing same day freight and courier are currently recruiting for an office based Customer Service Advisor for their Walton on Thames branch. We are a successful National organisation providing logistics solutions. Part of one of the UK’s leading supply chain, transport and logistics businesses truly offering end-to-end...


  • Stoke-on-Trent, United Kingdom Vertu Motors Full time

    **About us** Do you want to earn a basic salary of £18,000 per year with this increasing to £23,500 plus bonus after successful completion of your apprenticeship? If the answer is Yes, then we are currently searching for people who are either looking to retrain with a company who will invest in their development or, for someone looking to kick start their...


  • Walton-on-Thames, United Kingdom Sainsburys Full time

    **Travel Money Advisor - Customer Service** 230003PA) Help our customers holidays get off to a fantastic start, as one of our trusted Travel Money Advisors. Offering great service in one of our in-store Travel Money bureaus, you’ll be part of our all new Winning Team - where you can really be the difference. You’ll be the face of Travel Money for...


  • Newark-on-Trent, United Kingdom RH COMMERCIAL VEHICLES Full time

    **We are recruiting for a Customer Service Apprentice at Tuxford, Newark** **What will you learn?** We are looking for a Customer Service Apprentice to join our fast-growing and successful company! As a Customer Service Apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level...


  • Walton-on-Thames, United Kingdom The garage walton Full time

    Responsibilities: - Greet customers and provide excellent customer service - Listen to customer concerns and accurately diagnose vehicle issues - Provide recommendations for necessary repairs and maintenance - Prepare accurate estimates for labor and parts costs - Schedule appointments and communicate with customers regarding the status of their vehicles -...


  • Walton-on-Thames, United Kingdom Demon Recruitment Group Full time

    Job description Demon Recruitment Group is looking to recruit Customer Service Advisor's to join a leading client in Walton Upon Thames. This role is completely office based so please only apply if you are happy with 100% office based - The working hours are as follows and will include a mixture of the Monday - Friday shifts stated plus 1 Saturday per month...


  • Stockton-on-Tees, United Kingdom Vertu Motors Full time

    **Vertu Accident Repair Centre Teesside** We have an exciting opportunity for an Apprentice Customer Service Advisor to join our team, with a progression plan to become a Vehicle Damage Assessor. This is a unique and excellent opportunity for an outgoing, enthusiastic person who is keen to learn and progress their career with us. The successful applicant...


  • Stockton-on-Tees, United Kingdom Vertu Motors Full time

    **Vertu Accident repair Centre Teesside** We have an exciting opportunity for an Apprentice Customer Service Advisor to join our team, with a progression plan to become a Vehicle Damage Assessor. This is a unique and excellent opportunity for an outgoing, enthusiastic person who is keen to learn and progress their career with us. The successful applicant...


  • Stockton-on-Tees, United Kingdom Vertu Motors Full time

    **Vertu Accident repair Centre Teesside** We have an exciting opportunity for an Apprentice Customer Service Advisor to join our team, with a progression plan to become a Vehicle Damage Assessor. This is a unique and excellent opportunity for an outgoing, enthusiastic person who is keen to learn and progress their career with us. The successful applicant...


  • Henley-on-Thames, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Henley Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our...


  • Walton-on-Thames, United Kingdom Office Angels Full time

    Customer Service Assistant A National Estate Service company is seeking a Customer Service Assistant to join their property development team. They are the UK's leading Estate Service company managing commercial and residential spaces. They are looking for someone with excellent customerservice skills, who goes above and beyond to join their team. This is a...


  • Stoke-on-Trent, United Kingdom Pentagon Motor Group Full time

    Job Introduction Pentagon are currently looking for an enthusiastic and motivated individual who is looking to begin a career within the Service department of a main motor dealership. At Pentagon Motor Group we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in-house and manufacturer training to...


  • Stoke-on-Trent, United Kingdom Pentagon Motor Group Full time

    Job Introduction Pentagon are currently looking for an enthusiastic and motivated individual who is looking to begin a career within the Service department of a main motor dealership. At Pentagon Motor Group we believe in growing and developing our own talent and as a Pentagon Apprentice you will be given full in-house and manufacturer training to...


  • Henley on Thames, United Kingdom GLL Full time

    GLL is looking for a Customer Service Advisor at Henley Leisure Centre. If you have the passion for people, ability to deliver a first-class customer service experience, this is your chance to be part of one of the largest leisure groups in the UK. As Customer Service Advisor, you'll enjoy making a difference to every person who walks through our centres,...


  • Stoke-on-Trent, United Kingdom Arnold Clark Full time

    We’re excited to be launching a new role and apprenticeship at Arnold Clark: Aftersales Customer Advisor. Come and be part of this exciting new journey. As an apprentice, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent...


  • Burton-On-Trent, United Kingdom Quality Service Recruitment Full time

    **IMMEDIATE START AVAILABLE** We are seeking experienced & committed customer service representatives to work for our well established company in Tutbury, Burton On Trent. You will join a team of friendly and welcoming customer service advisors for a company that manufacturer and distribute disability aids. Within this role, you will be required to...


  • Walton-on-Thames, United Kingdom Demon Recruitment Group Full time

    Job description Demon Recruitment Group is looking to recruit a number of Customer Service Advisor's to join a leading client in Walton Upon Thames. The start date for this role is 3rd June Experience is not requrired as full training is on offer - if you have some phone, retail or admin experience - this is ideal. This role is completely office based so...


  • Stoke-on-Trent, United Kingdom Motus Commercials Full time

    Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future. Motus Commercials is an...


  • Sunbury-on-Thames, United Kingdom Hays Specialist Recruitment Limited Full time

    Fluent German Customer Service Advisor, Sunbury On Thames, Technology, Free Parking & Hybrid working Your new company A great opportunity for a 12-month fixed term contract German Speaking Customer Service Specialist has open in Sunbury On Thames working for an technology solutions business with free parking on site and hybrid working available. Your new...