Engagement Lead

6 months ago


Stockport, United Kingdom Pennine Care NHS Foundation Trust Full time

The Rehabilitation and High Support Care Hub (RHS) within Pennine Care NHS Foundation Trust, require a full-time Band 7 Engagement Lead. This is a unique opportunity in which you can solely focus on service development and improvement. You will work closely with service users, their loved ones, and teams to ensure their views, ideas and feedback shape our services, enabling coproduction and collaboration.

You must be passionate around improving the experience of our service users and their loved ones, alongside recognising the significant value in working collaboratively with both.

You will take a key role in the delivery of our quality strategy and clinical effectiveness, linking objectives and work streams to the Care Hub’s business plans and quality led objectives. Whilst ensuring that all voices are heard and incorporated throughout.

The role is based over the Trust footprint and our services include Low Secure Units, Inpatient and Community Rehabilitation Services, Psychiatric Intensive Care Units, a Community Rehabilitation Team, services for Military Veterans and the Resilience Hub. You will be working alongside the RHS Quality Team, which includes a Head of Quality, existing part-time Engagement Lead, a Performance Manager and a Quality Administrator.

You will be expected to travel across the Trust footprint, however we can offer flexibility in terms of base or hybrid working. This is a rewarding opportunity, within a friendly, supportive, and quality driven team.

Key tasks will include monitoring and analysing development opportunities and providing project management; leading on specific and agreed work streams.

Examples of work streams which meet the above quality objectives will include, but are not limited to:

- Delivery of specific identified actions from peer reviews, our quality strategy, auditing, feedback, etc.
- Improving service user experience.
- Delivery of a sustainable health and wellbeing college to support self-management for our service users.
- Implementation of the Triangle of Care and Family and Carer Strategy to ensure a sustainable quality experience of care for loved ones and carers.
- Development of co-production within the Care Hub.
- Development of patient forums and patient experience dashboards in collaboration with the Head of Quality.
- Supporting the development of a specialist training programme for RHS staff.
- Providing clinical leadership and supervision where required.

Pennine Care are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.



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