Triage Lead Generation Specialist
5 months ago
LSH Auto UK, a prominent dealership group in the UK, specialises in Mercedes-Benz, Smart, BYD, Vans, and Advantage vehicles, and is in search of a dynamic and customer-centric Triage Lead Generation Specialist to join our team. This pivotal role involves efficiently handling digital leads for our six dealerships located in Manchester and Birmingham, guaranteeing a seamless customer experience from the very first enquiry through to potential vehicle acquisition.
**Responsibilities**:
- **CRM Management**: Process customer enquiries promptly and accurately on the CRM system (Enquiry Max), ensuring all relevant information is captured to support the sales process.
- **Customer Engagement**: Engage with customers and explore the needs and preferences of customers effectively.
- **Qualification**: Thoroughly qualify customer enquiries to determine if they wish to visit one of our six LSH dealerships across Manchester and Birmingham and then direct their enquiry to the relevant department
- **IT Proficiency**: Be computer literate and proficient in navigating multiple IT systems simultaneously to efficiently manage enquiries.
- **Rapport Building**: Build strong customer relationships by demonstrating excellent verbal communication skills and the ability to speak clearly and persuasively.
- **Data Capture**: Accurately and proactively collect and record all customer and vehicle data to enhance the quality of our leads and sales process.
- **Targets and Objectives**: Achieve the following key performance indicators:
- Maintain a telephone abandon rate of less than 10%.
- Maintain 100% Call Quality.
**Qualifications**:
- Excellent communication and relationship-building skills.
- Strong analytical thinking and multitasking abilities.
- A genuine passion and desire to provide exceptional customer service.
If you're an enthusiastic and customer-focused individual with a passion for representing renowned brands like Mercedes-Benz, Smart, and BYD, this presents an excellent chance to become a valuable member of a dynamic team and play a part in LSH Auto UK's continued success.
**Job Types**: Full-time, Permanent
**Salary**: £22,713.00 per year
**Benefits**:
- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- Referral programme
- Work from home
Ability to Commute:
- Stockport (required)
Ability to Relocate:
- Stockport: Relocate before starting work (required)
Work Location: In person
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