Operations Supervisor

4 weeks ago

Leicester, United Kingdom Centrica Full time

**Overview**

Centrica are going through a fascinating period of change at the moment. We’re evolving to become a truly purpose-led organisation, helping millions of customers to live more sustainably, simply and affordably. We truly believe that we have a huge role to play in helping the nation to cut carbon emissions and prepare for a net zero future, and it’s a role we are immensely proud of.

This is an exciting opportunity to work within the Group Business Services (GBS) Operations Team. You will oversee the day to day delivery across a range of operational HR processes and support to our employee’s across multiple geographies and businesses.

You will also be responsible for overseeing the implementation and delivery of HR Shared Services across Centrica by monitoring existing ways of working, identifying process improvements and establishing innovative new ways of working. In addition, the role is responsible for ensuring HR operational processes are efficient, compliant and accessible to employees.

**We're looking for someone with previous line management experience and a willingness to learn and develop. A background in HR would be advantageous, but not essential.**
- ** Location**:Ideally Leeds or Leicester (if not be within a commutable distance)
- ** Salary**: Competitive + bonus + pension + private healthcare

**Accountabilities**
- Agree objectives with Director, HR Operations and set clear and measurable objectives for the HR Operations team
- Monitor processes under control and report on the status
- Schedule and Prioritise work for the Operations Team on a daily basis
- Identify and implement opportunities for process improvements
- Monitor key HR metrics, and intervene as required
- Consult with broader HR and business stakeholders on both data and perception of HR operations
- Provide leadership and motivation for the HR Operations Team to achieve their goals in shared service delivery
- Support HR Management with any additional activities required
- Ensure all agreed deadlines, SLAs and KPIs are met

**Competencies***
- Experience of managing people in a complex matrix organisation
- Process improvement experience desirable
- Able to analyse large amounts of data to create understandable reports
- Understanding of the changing landscape of HR technology and how it can be utilised to drive efficiency
- Technically competent in using appropriate functionality in the following Microsoft Office tools to support and execute the job requirements:

- Outlook
- Word
- Excel
- PowerPoint
- SharePoint
- Able to plan and organise the work of themselves and others to ensure the achievement of targets and outcomes
- Strong interpersonal skills with the ability to confidently engage with others
- Strong written and verbal skills
- Possess good creative skills and make suggestions for improvement
- Must be able to work under pressure and to constantly changing deadlines
- Must be pro-active and self-motivated

**Work Experience**
- Line management experience is essential
- Several years’ experience managing systems or process implementation/improvement projects, ideally in an HR environment
- Expertise in process improvement (e.g Six Sigma)
- Knowledge of HR operations, process and systems desirable
- Strong analytical, troubleshooting and problem resolution skills

**_ At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team - a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it_**

**PLEASE APPLY ONLINE** by hitting the '**Apply**' button.

Applications will ONLY be accepted via the ‘Apply’ button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

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