Customer Care Colleague

5 months ago

Truro, United Kingdom Barclays Full time

**Customer Service Advisor Branch**
**Truro**
**Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more benefits**

**Shift - 35hrs per week, rotating between 7am-11pm Monday to Sunday**

As a Barclays Customer Service Advisor Branch, you will get an exciting opportunity to be on the frontline to serve customers and address the more complex needs with a focus on achieving the best outcomes for our customers and clients. For this role, you will be recognizing the needs of our customers as you take ownership of your own personal development, while we notice and support your ambitions. Get this chance to grow your skills and develop into leadership roles being a Barclays Customer Service Advisor.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Working collaboratively as a team across multiple channels, personalising each interaction with a customer, and providing backing and outcomes to best suit the customers’ needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure each customer is valued
- Demonstrating understanding of our processes/policies to ensure that customers are confident in our colleagues, and knowing when to escalate where appropriate
- Educating each customer on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products
- Engaging in a fast-paced environment, reviewing relevant information, and making decisions and actions
- Taking inbound calls at times and listening to customers’ specific circumstances while tailoring the relevant solutions to their needs

**What we’re looking for**:

- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Proficiency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

LI-Hybrid
BranchHybrid
CS_Opportunities

  • Care Services Customer Partner

    5 months ago

    Truro, United Kingdom Boots Full time

    Summary Job Reference: 232627BR - Job Reference: 2 3 2 6 2 7 B R Truro, Pydar Street Permanent 37.5 Hours **The importance of your role.** This is a critical role within Care Services that will provide a single point of contact for care home customers ensuring excellent customer care is provided at all times, whilst leading the operational running of...

  • Colleague - Truro

    5 months ago

    Truro, United Kingdom Hobbycraft Full time

    **Store Colleague - Truro** **Hours of Work - 18** **Shift Pattern** Wednesday - Thursday - Sunday - **Salary - Rates of pay from £11.55ph to £11.98ph depending on the store location** Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our...

  • Sales Colleague

    5 months ago

    Truro, United Kingdom Currys Full time

    **DESCRIPTION**: **Sales Colleague** Truro Currys, Truro (L02905) Permanent Part Time 15-30 hours per week, with flexibility to work additional hours £10.50* per hour plus an average bonus per hour of 89p (*rising to £10.80 on successful completion of probation period) Our passion at Currys is helping everyone enjoy the latest tech. We’re proud...

  • Sales Colleague

    5 months ago

    Truro, United Kingdom Currys Full time

    **DESCRIPTION**: **Sales Colleague** Truro Currys, Truro (L02905) Permanent Part Time 15-30 hours per week, with flexibility to work additional hours £10.50* per hour plus an average bonus per hour of 89p (*rising to £10.80 on successful completion of probation period) Our passion at Currys is helping everyone enjoy the latest tech. We’re proud...

  • Tesco Colleague

    4 weeks ago

    Truro, Cornwall, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and enthusiastic Colleague to join our team at Tesco in Truro. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our business.Key Responsibilities• Provide outstanding customer service, ensuring that every customer leaves the...

  • Tesco Colleague

    5 months ago

    Truro, United Kingdom Tesco Full time

    About the role It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we’d like you to be available to work - the availability...

  • Care Professional

    3 weeks ago

    Truro, United Kingdom Acuity Care Group Limited Full time

    Job Summary:We are seeking a skilled Care Professional to join our team at Acuity Care Group Limited. As a Support Worker, you will be responsible for providing high-quality care and support to our clients in the Newquay area. Key Responsibilities:Deliver complex care services to clients in their own homesWork collaboratively with colleagues to ensure...

  • Care Companion

    3 weeks ago

    Truro, Cornwall, United Kingdom Noble Live-In Care Full time

    About the RoleWe are seeking a compassionate and caring individual to join our team as a Live-In Care Assistant. As a Care Companion, you will provide day-to-day support and companionship to our clients, helping them to live safely and independently in their own homes.Key ResponsibilitiesProvide personal care and support to clients, including assistance with...

  • Care Companion

    2 weeks ago

    Truro, Cornwall, United Kingdom Noble Live-In Care Full time

    About the RoleNoble Live-In is part of City & County Healthcare Group, a leading care provider in the UK. We are currently seeking a dedicated and compassionate Care Companion to join our team.This is an exciting opportunity to make a real difference in the lives of our clients, providing person-centred care and support in their own homes.Key...

  • Care Assistant

    3 weeks ago

    Truro, Cornwall, United Kingdom Acuity Care Group Limited Full time

    Job OverviewWe are seeking a dedicated and compassionate Care Assistant to join our team at Acuity Care Group Limited. As a Care Assistant, you will play a vital role in providing high-quality care and support to individuals with complex needs.Key ResponsibilitiesProvide personal care and support to individuals, including assistance with daily living tasks,...

  • Care Coordinator

    5 months ago

    Truro, United Kingdom Helping Hands Home Care Full time

    Location: Truro **The Role**: Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches...

  • Tesco Store Colleague

    4 weeks ago

    Truro, Cornwall, United Kingdom Tesco Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our team as a Tesco Store Colleague. As a key member of our store team, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service, greeting customers...

  • Tesco Colleague

    3 weeks ago

    Truro, Cornwall, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate Colleague to join our team at Truro Superstore. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, greeting customers with a smile and serving them...

  • Field Care Supervisor

    5 months ago

    Truro, United Kingdom Helping Hands Home Care Full time

    Location: Truro **The Role**: We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers. You will be involved from the moment a carer comes in for...

  • Field Care Supervisor

    5 months ago

    Truro, United Kingdom Helping Hands Home Care Full time

    Location: Truro **The Role**: We are looking to recruit a Senior Care Assistant who is ready for the next step in their Career. As a Field Care Supervisor with Helping Hands you will support in training the next generation of Care Assistants in providing the best possible support to our Customers. You will be involved from the moment a carer comes in for...

  • Tesco Colleague

    4 weeks ago

    Truro, Cornwall, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Tesco Colleague in our Truro Superstore. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring that...

  • Tesco Colleague

    4 weeks ago

    Truro, Cornwall, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and customer-focused individual to join our team as a Tesco Colleague in our Truro Superstore. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, ensuring that...

  • Tesco Colleague

    3 weeks ago

    Truro, Cornwall, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and enthusiastic individual to join our team as a Tesco Colleague in Truro Superstore. As a key member of our store team, you will play a vital role in delivering exceptional customer service and contributing to the success of our store.Key ResponsibilitiesProvide outstanding customer service, greeting customers with...

  • Customer Advisor

    5 months ago

    Truro, United Kingdom Boots Full time

    Summary Job Reference: - 227297BR Truro, Pydar Street Fixed Term 13 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...

  • Customer Advisor

    5 months ago

    Truro, United Kingdom Boots Full time

    Job Reference: 206319BR Truro, Pydar Street Fixed Term Part-time - Save Job **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be working...