Patient or Carer Representatives Quality Network

2 weeks ago

London, United Kingdom Royal College of Psychiatrists Full time

The Royal College of Psychiatrists is seeking three Patient or Carer Representatives to join the Quality Network for Crisis Resolution and Home Treatment Teams (QN-CRHTT) (Previously, Home Treatment Accreditation Scheme HTAS) as Workers. The successful applicants will have recent lived experience of crisis resolution/home treatment services or caring for someone who has accessed these services.

As part of this role, you will be closely involved with the Network and particularly with the project team, to engage the wider membership and partner organisations in advocating for the QN-CRHTT patient and carer groups.

The Network is a quality improvement and accreditation project that works with crisis resolution and home treatment services all around the UK. The views, ideas, skills and experience of people who have used these services are vital for our work.

The Network takes crisis resolution and home treatment teams through a supportive process of self
- and peer-review to assess how the service is performing against an agreed set of quality standards.

The self-review involves completion of a team checklist and gathering of feedback from patients, family, friends and carers, partner agencies and staff. The peer-review visit takes place over a whole day and involves verifying the self-review data, considering the service in its unique context and exchanging information about best practice. Peer-review teams comprise of crisis resolution/home treatment professionals, a member of the QN-CRHTT project team and a patient and/or carer representative.

Read more about the Network

Patient representative and carer representative are expected to contribute by attending and contributing to the peer-reviews. Opportunities may also arise for involvement with the Advisory Group, Accreditation Committee, standards development, annual conference other events.

**Description of the main stages of the Network**:
Quality standards for specific mental health services - The standards spell out what needs to happen in order to provide a good service and are used to measure service quality. For example, a standard on patient information might state ‘patients are offered a written summary of their care plan’. This standard would then be measured and if a mental health team is not meeting the standard, they will be asked to put changes in place to meet it in the future.

**Who decides what goes in the standards?**:
The standards are developed by looking at existing guidance and by consulting with experts in the field, including staff, patients and carers. This will sometimes involve a large meeting where people discuss what should and should not be included.
- **Self-review** - This involves us sending out questionnaires or other forms for staff, patients and carers to fill in and send back to us. We sometimes refer to these as ‘data collection tools’. These all link to the quality standards and help to inform us about whether a standard is being met.
- **Peer-review** - This involves mental health staff, patients and/or carers visiting another mental health service for a day to look around, interview people and take part in group discussions. People going on peer-review visits, whether clinicians, patients or carers, all receive full training and support from the project team. These are day long visits which follow a clear structure and are facilitated by an experienced lead.
- **Writing reports** - Project staff write reports which summarise the achievements of the service as well as areas they need to improve upon. The reports are sent back to the service so that they can learn from the findings.
- **Learning events** - Some projects hold events so that people in particular areas of mental health can share ideas and help each other improve ways of working. Patients and carers are often involved in these events, with the potential for dedicated workshops being run by patients and carers about their experiences and how this can support service improvement.
- **Advisory Group** - Each network has its own Advisory Group comprising of professionals who represent key interests and areas of expertise relevant to the network, and patients and carers who have experience of using the services the network focuses on. The purpose of the group is to advise and further the work of the network.
- **Accreditation Committee** - Each network also has its own Accreditation Committee which accredits services based on the evidence gathered during the self
- and peer-review. The committee may request further information or a re-visit to the service if there are concerns about quality.

**How to apply**:
For more information and instructions on how to apply, please download the following documents:

- Application form (DOC)
- Information pack (DOC)
- Diversity monitoring form (DOC)

**Interview date**:Wednesday12 July 2023 via Microsoft teams

The College is an Equal Opportunities Employer. Charity registration no. 228636

The College is a

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