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Systems Support Officer
4 months ago
**Systems Support Officer**
**Roles and Responsibilities**
- Offer daily operations and systems support to clients
- Maintaining good communication with clients and providing timely updates on progress with issues.
- Escalating incoming support calls to other members of the IT team
- Verify functionality of hardware and software components
- Maintaining and monitoring computer systems and networks
- Planning and undertaking scheduled maintenance upgrades.
- Assisting customers and business users with their IT needs
**Skills Required**:
- Excellent critical thinking skills and an open-minded mentality for new ideas
- Attention to detail and ability to maintain a high level of accuracy
- Excellent data analysis skills
- Strong problem-solving skills and the ability to negotiate with multiple businesses and stakeholders to find solutions for technical challenges
- Multilingual would be an advantage
**Salary**: £20,000.00-£30,000.00 per year
**Benefits**:
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Brentwood: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Flextime
