Global Customer Service Representative

4 days ago


Leighton Buzzard, United Kingdom Owen Daniels Consultancy Full time

**Customer Service Representative**
**Permanent Position**
**£25,000-£30,000 per annum + 4% annual bonus**
**26 days holiday (+Bank Holidays), health & disability insurance**
**Competitive pension, and many other benefits**
**Monday-Friday, 8am-5pm**
**Leighton Buzzard**
**Customer Service Representative**
- To act as a main point of contact for incoming calls for global customers, and making necessary outbound calls ensuring all enquiries are dealt with quickly, efficiently, and positively
- Enter sales orders into the SAP ERP system, managing the full process from start to finish and maintaining clear communication throughout with customers regarding their orders
- To coordinate with the internal and external sales team, and any other relevant departments to ensure expectations are set and achieved by the customer
- Record, investigate and respond to all and any complaints made by the customer, making proactive decisions relating to corrective and preventative action
- Organize and reconcile operational and customer delivery paperwork, communication & coordination of dispatch from remote sites
- Ensuring all customer information is recorded correctly and customer expectations are set and maintained

**Customer Service Representative**
**Essential Skills/Experience/Qualifications;**:

- Previous strong experience working within a customer service/account management position with excellent customer service skills
- High attention to detail, ability to manage workloads efficiently and deliver OTIF
- Ability to work autonomously where required but also in a team effectively

**Customer Service Representative**
**Desirable Skills/Experience/Qualifications;**:

- Experience working on SAP or ProEnvision ERP systems
- Ability to speak and interpret Spanish, German, Italian or French



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