Customer Service Assistant

2 weeks ago

Liverpool, United Kingdom Decathlon UK Full time

**LOVE SPORT? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE?**
**IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU**

Decathlon Liverpool is our flagship store, located on one of the UK’s most popular high streets. This is a truly exciting opportunity to be part of our Liverpool store project. As a Sales Assistant, (or Sports Advisor, as we call it) your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience. Decathlon heavily invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. Whether you’re a student looking for a part-time role, or perhaps someone looking for a complete career change, Decathlon can cater for all.
**What will you benefit from?** (Explore more benefits here)
- **Career progression** - At Decathlon, you choose your own career path. Whether you aspire to progress down our retail path to Store Manager, Logistics or Head Office.
- **Profit sharing scheme** - We’re one big international family who exclusively shares the profit we make with our employees.
- **Quarterly bonus scheme**:

- **We play sport together** and have regular team socials
- **Cycle to work scheme** - 25% discount on a bike of your choice (our store will have locker rooms/showers for commuters)
- **30% employee discount** on our Decathlon products.

**International. Lovers of sports. Team players. Stronger together through our love of sports.**
**At Decathlon UK, we provide Careers That Let You Play. We are driven by our mission to help more people in the UK get physically active and healthy. We are a part of the DECATHLON Group, one of the world’s leading sporting goods retailers. Headquartered in France, DECATHLON specializes in the creation of sports products and their distribution online and in stores at more than 1,700 locations in 61 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery.**
**THE MISSION**
**As a Sales Assistant (or Sports Advisor, as we call it in Decathlon), your role is to ensure all customers leave our stores happy’. From a friendly and professional welcome to a quick and easy payment process, your role is to always deliver a champion shopping experience.**
**Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include**:

- **Customer Service - Through your passion for sport, you’ll share tips and experiences with users. Through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online**
- **Merchandising - Whether full time or part time, every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sports practice.**
- **Team Player - You will be part of a shop floor team of like-minded Sales Assistants, practicing sport and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.**

**THE PROFILE**
- **Someone who is looking to combine a passion for sport with work**:

- **A people-person who risks and goes the extra mile to achieve results**:

- **Someone looking for a retail career with a difference**:

- **Problem solver with excellent communication skills**:

- **Able to play as part of the team during the busiest times (weekends and holidays)**:

- **Invested in the development of yourself and others**

**BENEFITS**
**Get to enjoy the following benefits and perks**:

- **Hybrid Working**:

- **Annual remuneration reviews**:

- **Healthy employee discount on all Decathlon products**:

- **Weekly Staff Sports/Activities**:

- **Cycle-to-Work Scheme**:

- **Intensive Learning and Development training via Decathlon Academy**
- **and many more** **ABOUT DECATHLON UK** **We’re an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you’ll see we’re so much more.** **Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active - well, it’s an important part of life - and living well shouldn’t just be for a privileged few.**

**Additional Information**:
**Location**:Decathlon Liverpool is situated on Church Street in Liverpool City Centre, a short walk from both Liverpool C

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