Case Administrator

3 weeks ago

Swindon, United Kingdom Nationwide Building Society Full time

On behalf of AMS, Nationwide are seeking for a **Specialist Customer Support Administrator **for a **6 month** contract, based in Swindon, SN38 1NW

We’re looking for Customer Service Administrators to join our team. We're offering an **£12.00 hourly** rate, working from home, between 9-5 Monday to Friday.

**Start Date 1st July 2024**
**(due to training no leave first 6 weeks)**

**What you’ll be doing**

As a key part of the Specialist Customer Support team, you will be handling a wide variety of cases from the full range of Specialist Customer Support services including Bereavement, Power of Attorney, Times of Need & Donors.

This is a fast paced role and you will be handling several cases at the same time, working on multiple systems.

**About you**

Being a people person is key, you'll also need to have strong administration and IT, attention to detail and have excellent written and spoken communication skills. You’ll be in contact with our vulnerable callers, so you'll need to listen and understand their needs by asking the right questions and communicate clearly to them, so they understand how we can support them during this difficult time. You will need to retain a high level of information on the full Specialist Customer Support process, multiple stages and complex enquiries.

Displaying customer first behaviours, empathy and being able to adapt your style on each call to our members and colleagues is crucial.

As a minimum requirement, you will:

- Have a strong background in administration and customer service.
- Have an understanding of how internal processes and systems operate.
- Be able to demonstrate a high degree of empathy and understanding in extremely sensitive situations, building the trust of the customer.
- Have high emotional resilience and emotional intelligence.
- Be highly proactive, able to make key decisions when under pressure and escalate where appropriate.
- Be organised and efficient to ensure the cases are handled swiftly and accurately.
- Be solution-driven and problem solve using accountable freedom.
- Good organisational awareness
- Good team player

**Why work at Nationwide?**

We’re different from other financial service providers. We’re a building society, owned by our members. And for over 130 years, we’ve supported those members to make the most of their money and achieve what they want from life.

That’s reflected in the way we work here at Nationwide. We come together to make sure we’re doing things in the best way possible, both for each other and for our members. If you join us, you’ll be part of that. You’ll be able to help us build something really quite special. And you’ll have the opportunity to make a real difference.

As a mutual organisation, we are guided by a social purpose which we interpret as ‘building society, nationwide’. A key element of fulfilling this purpose is employing a mix of people that reflect the wider communities that we serve.

On top of that, we always want you to be yourself. To use your skills and experience to make our Society stronger. To feel valued for who you are, not just what you do. Because here at Nationwide, we understand that we can do more together than we ever could alone.

**What to do next**:

- Have CV up to date **you will be called by Stephen 02038806974 or one of the team **to be screened and interviews start 28th May.

Pay: £12.00 per hour

**Benefits**:

- Canteen
- Discounted or free food
- Free parking
- On-site gym
- On-site parking

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (required)

**Experience**:

- Customer service: 1 year (required)
- Empathy: 1 year (preferred)
- Administration: 1 year (required)
- Telephony: 1 year (preferred)

Work Location: Hybrid remote in Swindon, SN38 1NW

Reference ID: SCSA2105

  • Case Administrator

    3 weeks ago

    Swindon, United Kingdom Ministry of Justice Full time

    Salary 1 - £20,126 - £24,225 Number of jobs available 1 - 2 Detail of reserve list 1 - 12 Months Region 1 - South West City/Town 1 - Swindon Building/Site 1 - NPS 150 VICTORIA ROAD SWINDON, SN1 3UZ Grade 1 - Other Organisation Grade for HMPPS 1 - NPS Pay Band 2 National Post Type 1 - Permanent Working Pattern 1 - Full Time, Part Time Role Type...

  • Insolvency Case Administrator

    4 weeks ago

    Swindon, United Kingdom Monahans Full time

    **Are you an experienced Insolvency Case Administrator working within the Insolvency network? This is a niche role where we are looking to hire an Insolvency Administrator this role will be based within the Wiltshire/Somerset area of the South West.** **Hybrid working would be considered.** **About us**: We’re a leading independent firm of chartered...

  • Insolvency Case Administrator

    4 weeks ago

    Swindon, United Kingdom Monahans Full time

    **Are you an experienced Insolvency Case Administrator working within the Insolvency network? This is a niche role where we are looking to hire an Insolvency Administrator this role will be based within the Wiltshire/Somerset area of the South West.** **Hybrid working would be considered.** **About us**: Were a leading independent firm of chartered...

  • Insolvency Case Administrator

    2 weeks ago

    Swindon, Swindon, United Kingdom Monahans Full time

    Are you an experienced Insolvency Case Administrator working within the Insolvency network? This is a niche role where we are looking to hire an Insolvency Administrator this role will be based within the Wiltshire/Somerset area of the South West.Hybrid working would be considered.About us:Were a leading independent firm of chartered accountants and...

  • Case Handler

    3 weeks ago

    Swindon, United Kingdom Direct Response Employment Services Full time

    Direct Response Employment Services are delighted to be supporting a local client of ours in the heart of Swindon who is seeking a case handler to join the team on a permanent basis. This role will be supporting a local solicitor firm however no legal experience is required as you will be acting more as a support for one of the solicitors in supporting with...

  • Case Administrator

    3 weeks ago

    Swindon, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 343153**Salary**: - £20,126- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: - 2Contents Location About...

  • Case Administrator

    3 weeks ago

    Swindon, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 343145**Salary**: - £20,126 - £24,225- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 2 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Part-time**Number of jobs available**: -...

  • Insolvency Administrator

    2 weeks ago

    Swindon, United Kingdom Levitate Recruitment Full time

    **Job ID: SLE29**: **Insolvency Administrator**: **Swindon**: **£28,000 to £35,000 dependant upon experience + benefits package**: **JOB DESCRIPTION**: Are you eager to take the next step in your insolvency career? We have a remarkable opportunity for an Insolvency Administrator to join a leading insolvency practice in Swindon. Your role will be...

  • Insolvency Administrator

    3 weeks ago

    Swindon, United Kingdom Levitate Recruitment Full time

    **Job ID: CT-SLSW0322**: **Insolvency Administrator**: **Swindon**: **£23,000 to £32,000 dependant upon experience + benefits package**: **JOB DESCRIPTION**: Step into a world of opportunity with a forward-thinking insolvency practice based in Swindon. We’re on the lookout for an enthusiastic, detail-oriented Insolvency Administrator to join our...

  • Mortgage Administrator

    4 weeks ago

    Swindon, United Kingdom Mortgage Advice Bureau Full time

    Job Overview: We are looking to recruit a hard working and highly organised administrator. **Responsibilities**: - Answer incoming calls. Booking in new appointments and dealing with clients ongoing enquiries for cases in progress. - Chase lenders, solicitors, estate agents and life cover providers to manage cases through to completion. - Invoice clients...

  • Support Services Administrator

    2 weeks ago

    Swindon, United Kingdom Openwork UK Ltd Full time

    As Support Services Administrator, you will provide high quality administration support across the Pension Planning Service and Central Data Analysis Service to ensure the efficiency of daily activities. You will consistently deliver an outstanding service to our Advisers, Partners and each other. - Your responsibilities will include: - Ensuring that case...

  • Mortgage Administrator

    3 weeks ago

    Swindon, United Kingdom Robinson Financial Careers Full time

    A new opportunity has become available for an enthusiastic individual to join one of the UK's most dynamic national financial advice firms as a Mortgage Administrator, at their Central Swindon location. Working in an established team of Mortgage Administrators, the successful candidate will be tasked with the front and back end administrative support of a...

  • Mortgage Administrator

    4 weeks ago

    Swindon, Wiltshire, United Kingdom Robinson Financial Careers Full time

    A new opportunity has become available for an enthusiastic individual to join one of the UK's most dynamic national financial advice firms as a Mortgage Administrator, at their Central Swindon location. Working in an established team of Mortgage Administrators, the successful candidate will be tasked with the front and back end administrative support of...

  • Health Records Digital Administrator

    2 months ago

    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    To deliver case notes/skinny files to clinics around the Trust. To search for case notes which are tracked to other areas within the Trust for appointments. To ensure all records are tracked correctly using the Case note tracking system on PAS. To prioritise duties to meet the changing and conflicting demands in Outpatient clinics, rescheduling tasks as...

  • Health Records Digital Administrator

    2 weeks ago

    Swindon, Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    To deliver case notes/skinny files to clinics around the Trust. To search for case notes which are tracked to other areas within the Trust for appointments. To ensure all records are tracked correctly using the Case note tracking system on PAS. To prioritise duties to meet the changing and conflicting demands in Outpatient clinics, rescheduling tasks as...

  • Claims Administrator

    2 weeks ago

    Swindon, Swindon, United Kingdom Zurich Insurance Full time

    Claims Administrator - Zurich Corporate Risk (Part-Time, Job-Share, or Full-Time)Location: Swindon (with hybrid working)The opportunity: Do you have administration experience? Do you enjoy working in a fast-paced and high-volume role? If so, we would love to hear from you Zurich Corporate risk are looking for a Claim's administrator to join their team in...

  • Medical Typist/administrator

    4 weeks ago

    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    Typing clinical letters, reports, and other patient related documentation from digital dictation system. Ensure that all work leaving the department is of the highest quality in terms of presentation and layout and is dispatched within agreed timescales. File tests and loose histories regularly as appropriate. Learn the digital dictation system and ensure...

  • Medical Typist/administrator

    1 month ago

    Swindon, United Kingdom Great Western Hospitals NHS Foundation Trust Full time

    The Gastroenterology Department at the Great Western Hospital in Swindon is looking for a Medical Typist / Administrator who is reliable and enthusiastic to join their friendly team. Previous experience in the NHS is preferred but not essential. The successful post holder will have excellent secretarial qualifications and the knowledge of Microsoft Word,...

  • Administrator

    3 weeks ago

    Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

    Monday - Friday 37.5 hours a week Hybrid HR Administrator £11- £12 per hour 12-month contract Monday - Friday 37.5 hours a week Hybrid HR Administrator £11- £12 per hour 12-month contract **Job Description**: The team are responsible for a high-volume of service requests that cover the administration of all events in the employee lifecycle from day one...

  • Administrator

    2 weeks ago

    Swindon, Swindon, United Kingdom Hays Specialist Recruitment Limited Full time

    Monday - Friday 37.5 hours a week Hybrid HR Administrator £11- £12 per hour 12-month contractMonday - Friday 37.5 hours a weekHybridHR Administrator£11- £12 per hour 12-month contractJob Description:The team are responsible for a high-volume of service requests that cover the administration of all events in the employee lifecycle from day one of...