Specialist Accounts Administrator

7 months ago


Fareham, United Kingdom Ascenti Full time

**Your purpose**

Ascenti is the leading provider of physiotherapy and selected clinical outsourcing - helping thousands of people to elevate their health and live active lives every day.

Utilising our industry-leading digital health technology and in-house expertise, we work closely with our partners to innovate and successfully build new solutions, including seamless system integrations for improved efficiencies and optimised member journeys.

We are looking for a self-motivated individual to work within our Specialist Accounts Team. You will possess excellent administration and customer care skills, together with the ability to work effectively as part of a team. If you have excellent customer service and communication skills, we would like to hear from you

**How your role fits within our team**

You will support the SAT Team in ensuring all specialist-related queries are handled appropriately and effectively, whilst maintaining a high level of Customer Service. You will be the first point of contact for our specialist patients and customers when calling into the business, so a positive, customer-first attitude is key.

**Key responsibilities**
- Handling incoming communication from our specialist patients and customers, ensuring we meet internal KPIs
- Delivering excellent customer service across all communication channels, in line with our company call standards
- Ensuring the smooth running of our panel referral process, making sure patients are kept informed every step of the way.
- Making outbound contact to specialist patients as and when required, to ensure there are no delays in their treatment.
- Working in compliance with appropriate company policies and procedures and understanding and adhering to the Data Protection Policy.
- Supports the team on key deliverables, making sure we fulfil all contractual obligations.
- Effectively manage own workload, taking an organised and proactive approach to ensure all work is completed on time or reallocated as appropriate.
- Ensure you communicate regularly with SAT Section Leader to identify any issues or service risks as soon as possible.
- Accountable for ensuring tasks and processes are delivered within the required timeframe.
- Take ownership in resolving queries and complaints, aiming to find the best solution for our customers.
- Effectively manage all specialist processes, including excess, underwriting decisions and panel referrals, ensuring you work collaboratively to complete all outstanding workloads in a timely manner.
- Proactively support the SAT Manager and Section Leader with the implementation of new and upcoming contracts such as Back on Track.

**Great benefits**

You'll enjoy time off, so you'll get 25 days+ bank holiday. Enhanced family (mat + pat) leave, Vitality at Work membership (free coffees, discounted gyms, and much more), along with healthcare discounts. If you want to check out Ascenti's full benefits then click here.

Refer a friend If you like the look of this job but it's not for you, or you know someone else would be a great fit, you can earn yourself a â£200 voucher by telling someone you know about it. Just fill in the form here.

If you haven't got a CV, don't let that put you off applying, we can talk about that later.



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