Patient Services Advisor

3 weeks ago

St Neots, United Kingdom Lakeside Healthcare Full time

**About Lakeside**

**LAKESIDE HEALTHCARE** is changing the face of primary care provision in England. We are bold, adventurous and ambitious and determined to thrive in uncertain times. We are the largest ‘true’ partnership in the NHS and operate from various sites across the East Midlands. We serve the healthcare needs of over 170,000 patients across Northamptonshire, Lincolnshire & Cambridgeshire.

**our values**

**Caring & Respect**: Simply put we genuinely care about people: working together for our patients and our teams, our patients come first in everything we do.

**Teamwork & Quality**: In all areas of our business we network, collaborate and learn from our Patients, Stakeholders and each another to ensure we are always striving to improve, making the right and best decisions to provide the best service.

**About the Practice**

Lakeside St Neots is a friendly surgery run by doctors, nurses and associated staff who know their patients and care deeply about the quality of health provided to our community. We build upon this by investing in people, facilities, and equipment to provide services that are more accessible, more convenient, and more diverse within the local community.

**Job Introduction**

We are looking to recruit part-time and full-time Patient Services Advisors to join our busy Reception/Telephone team in St Neots.

The Patient Services Team are a highly motivated group of amazing individuals who strive to bring the best service possible to our patients.

You will be assisting and directing patients toward the appropriate service or healthcare professional in a courteous, efficient, and effective way.

Our core hours of business are 08:00 - 18:00 Monday - Friday. The successful applicants will be required to work 3 or 4 full days per week from 08:00 - 18:00 Monday to Friday. However, the ability to cover evening clinic hours up until 20:30 on a rota basis is essential.

**What you will do**

Main duties include:

- Processing appointment requests from patients for on the day and future appointments
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Registration of new patients - computer data entry and medical records
- Ensure building security

**Essential Criteria**

The successful applicant should have experience handling high volumes of telephone calls, customer service experience and the ability to ensure the patient experience is seamless. The successful applicant must also show an ability to address issues when they arise politely and efficiently.

**What we offer you (Benefits)**
- Generous holidays (additional long service entitlements)
- NHS pension and long service recognition
- NHS Discounts (Blue Light Card)
- Career opportunities
- Role specific training and ongoing development
- Great team environment

**Lakeside Healthcare is proud to be a Living Wage employer**

**Interview process**

Our interview process will aim to meet you in person however some interviews may be carried out virtually. If interviews are carried out at our GP practices, you will be required to wear a mask.

Please ensure you have your Right to Work documentation available at interview **We will require you to produce the original documentation prior to your start date.**

**Shortlisting**

**Website**

**Equality, Diversity & Inclusion**

**Equal Opportunities**

Lakeside Healthcare is an equal opportunities employer. We are committed to ensuring that all our staff and job applicants are protected from unlawful discrimination. All employees and job applicants will be treated equally, fairly and with respect. We will endeavour, through appropriate training, to ensure that our hiring teams making selection and recruitment decisions that do not discriminate, whether consciously or unconsciously and follow recognised industry best practice.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: £9.90 per hour

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Application question(s):

- Do you have the right to work in the UK? - If you answered Yes you must be able to provide sufficient evidence upon interview.

Work Location: One location

Application deadline: 05/02/2023

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