Maintenance Hub Agent

6 months ago


Walsall, United Kingdom Poundland Full time

**About the opportunity**:
We are recruiting for a Maintenance Helpdesk Agent to join our facilities team at our Customer Support Centre based in Walsall. The Helpdesk Agent will deliver amazing service to our customers and colleagues in all our interaction whilst ensuring that all maintenance calls are dealt with in line with our SLA and that urgent calls are owned from inception to completion with great communication to key stakeholders delivered at all times.

The role will involve working on a four-shift basis on a rotating shift plan:
AM Shift (7am to 4pm)

Mid-8 shift (8am to 5pm)

Mid-9 Shift (9am to 6pm)

PM Shift (10am to 7pm)

You will therefore be required to work any 5 from 7 days per week. This will include weekend working (1 in 4) and Bank Holiday cover.

**What you'll be doing...**:

- Ensuring all maintenance calls are dealt with professionally and with a supportive approach
- Logging incoming calls into our concerto software
- Managing urgent calls from start to finish keeping key stakeholders up to date
- Raising purchase orders
- Chasing quotes that affect Health & Safety or are a threat to trading
- Communicating effectively with colleagues, contractors and engineers

**What you'll need...**:

- Basic knowledge of excel and word-based documents.
- Experience of working in a helpdesk/contact centre environment
- Retail experience is an advantage
- Strong planning and organisation
- Excellent written and telephone communication

**What we can offer...**:

- Competitive salary
- Potential to earn bonus
- Free on-site car park
- Onsite coffee lounge
- Discount Card - 10% discount on most purchases in store including PEP&CO
- Family Friendly Benefits
- Loyal Service Awards
- My Staff Shop - exclusive discount portal
- Apprenticeships & Career Development
- Life Assurance Cover
- Health & Wellbeing - employee assistance programme to support you
- Holiday Allowance - increasing by one day per year (up to 33 days), along with the option to purchase additional holiday (annually)
- Pension
- Birthdays are important, so each year, you can take the day off as an extra day’s holiday

**About us...**:
From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. We’re on an exciting journey, and you can be a part of it.

We’re part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, you’ll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once you’re part of our family, we’ll give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda.



  • Walsall, United Kingdom Poundland Full time

    About the role... An exciting opportunity to join us as a Maintenance Hub Agent based in our Customer Support Centre in Walsall. As a Maintenance Hub Agent, you will provide exceptional service to our customers and colleagues, ensuring all maintenance requests are handled according to our Service Level Agreements (SLA). You will take ownership of urgent...

  • Maintenance Hub Agent

    6 hours ago


    Walsall, United Kingdom Poundland Full time

    About the role... An exciting opportunity to join us as a Maintenance Hub Agent based in our Customer Support Centre in Walsall. As a Maintenance Hub Agent, you will provide exceptional service to our customers and colleagues, ensuring all maintenance requests are handled according to our Service Level Agreements (SLA). You will take ownership of urgent...


  • Walsall, United Kingdom Walsall College Full time

    A new role has arisen for a Vocational Coach in Property Maintenance. This opportunity will see you coaching students to develop and improve their knowledge, skills and behaviours, unlocking their potential to maximise their own performance to enable them to achieve their current and future aspirations. You will ensure effective curriculum implementation...

  • Real Estate Agent

    5 months ago


    Walsall, United Kingdom Candlin&Co Full time

    Candlin and Co is an established independent business offering a highly professional and efficient sales and lettings management service to landlords and tenants. We are looking to increase the team in our Walsall office. This constitutes a fantastic opportunity for a self-motivated, passionate and driven individual to take over the maintenance...


  • Walsall, United Kingdom Walsall College Full time

    Walsall College currently have a rare and exciting opportunity for a Caretaker to join our Estates team on a permanent basis. You will assist in maintaining the structure and fabric of the premises and its contents as required. Carry out planned maintenance works and proactive and reactive repairs covering all areas of building maintenance and building...

  • Head of Commissioning

    5 months ago


    Walsall, United Kingdom Fox Morris Group Full time

    **Fox Morris Group** are working to recruit a **Head of Commissioning** **Rate - £550 to £600 per day inside ir35.** **Length - 6+month ongoing contract** **Main purpose of the job role**: - Lead the development, implementation, maintenance of the People Commissioning function. Reporting directly into director of CPCM, the HOS will oversee performance...

  • Real Estate Agent

    5 months ago


    Walsall, United Kingdom Candlin&Co Full time

    Candlin and Co is an established independent business offering a highly professional and efficient sales and lettings management service to landlords and tenants. We are looking to increase the team in our Walsall office. This constitutes a fantastic opportunity for a self-motivated, passionate and driven individual to take over the maintenance...


  • Walsall, United Kingdom Finlay Jude Associates Ltd Full time

    FJA are working with a national leader in the **Water Industry**, who are looking to recruit **Customer Service Advisors.** The role will be based out of their offices in the **Walsall, West Midlands** area. The position has the opportunity to be made permanent following successful completion of a 6-month probationary review period. We are looking for...

  • Vocational Coach

    5 months ago


    Walsall, United Kingdom Walsall College Full time

    We are currently looking for Assessors to join us in the areas of Carpentry, Brickwork, Plastering, Painting & Decorating and General Property Maintenance. Coaching students to develop and improve their knowledge, skills and behaviours, you will be expected to unlock their potential to maximise their own performance to enable them to achieve their current...


  • Walsall, United Kingdom GEORGE TAYLOR LIFTING GEAR Full time

    Part time position - reporting to Purchasing Manager Competitive Salary depending on experience. Job Overview: We are seeking a detail-oriented and organized individual to join our team as a General Administration Assistant within our Purchasing/Export/Import department. You will play a crucial role by assisting with various administrative tasks and...

  • Electrical Supervisor

    6 months ago


    Walsall, United Kingdom Integrated Water Services (M&E) Full time

    We are currently seeking a skilled Electrical Supervisor to lead our team of Electrical Engineers and Electricians. This is a fantastic opportunity to work on exciting projects for our largest customers, covering a wide range of areas such as environmental and energy management, plant and infrastructure maintenance, and emergency response. You’ll be based...


  • Walsall, Walsall, United Kingdom Outcomes First Group Full time

    About the RoleWe are seeking a highly skilled and compassionate Adult Teaching Assistant to join our team at Outcomes First Group. As a SEN specialist, you will play a vital role in supporting neurodivergent adults with complex care needs in our further education setting.Key Responsibilities:Support and promote the development of service users attending our...

  • Area Planner

    5 months ago


    Walsall, United Kingdom Colas Full time

    Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine...


  • Walsall, United Kingdom Colas Full time

    Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine...

  • Planner

    5 months ago


    Walsall, United Kingdom Colas Full time

    Colas Ltd are a UK subsidiary of the global Colas Group, which operates in over 50 countries worldwide and employs over 55,000 people including over 1500 in the UK across multiple sites. We are specialists in highways construction and have been involved in large-scale UK and international construction projects within the highways, airfields, and marine...


  • Walsall, United Kingdom CV-Library Full time

    Global Digital Innovation Manager Job Type: Full-time Location: Midlands based, but role is only one day a week in office Salary: based on experienceI have an amazing opportunity for a skilled Digital Innovation Manager to lead a dynamic team, focusing on the development and maintenance of software solutions including AutoCAD, Revit, Web, and Mobile...


  • Walsall, United Kingdom Colbern Limited Full time

    810569-6910-2426 NCD Head of Service: People Commissioning Walsall Contract £650 per day Limited paid via Umbrella Company inside IR35 Our client is looking for an experienced Head of Service: People Commissioning. Hybrid working 102 days per week on site. Working outside of standard office hours may be required. There is a requirement to work flexibly...

  • Yard Operative

    5 months ago


    Walsall, United Kingdom Kenect Recruitment Full time

    **Warehouse/ Yard Operative** **Job Role**: Looking for people to work in a fast paced uniform and work wear warehouse, completing general yard duties and keeping it clean. Holiday: All Accrued. Shift Pattern**:Monday - Friday| 7.00am-4.00pm.** Pay Rate**:£12 an hour.** As a Yard Operative, your responsibility is to ensure that the yard and hub is...


  • Walsall, United Kingdom Green Penguin Ltd Full time

    The Site Fabricator is responsible for on-site installation. Working from drawings supplied by the office team and working on company processes. Complete audits as requested and contribute to the annual stock check. Working as part of the fabrications operations team and providing full operational support to all business areas. **Key...


  • Walsall, United Kingdom Jewson Partnership Solutions Full time

    **Customer Service Advisor - Jewson Partnership Solutions** **Competitive Salary - Based in Walsall** **Mon to Fri (Days)** Jewson Partnership Solutions (JPS) is a brand within Stark UK which specialises in providing solutions for our customers in the Public Sector predominately Housing Associations and Local Authorities. We operate a fantastic supply...