Specialist Housing Officer

4 months ago

Houghton Regis, United Kingdom Peabody Full time

**What we’re looking for**:

- Do you have experience of working in a housing management service or experience working in a challenging customer service environment?
- Do you have working knowledge of Housing and related legislation and good practice, as it relates to the management of rented, care & supported social housing?
- Do you have experience of monitoring performance of external contractors and service providers, taking remedial action as required?
- Are you able to quickly assess information and situations, make common sense decisions and communicate these clearly?
- Are you able to demonstrable commitment to ensuring Equality, Diversity and Inclusion are applied to all aspects of the work?

If so, this role is perfect for you

Here at Peabody, we have an opportunity for a Specialist Housing Officer on a Permanent basis at our office in Houghton Regis.

**A bit about the role**:
As a Specialist Housing Officer, you will provide a high-quality locality-based Specialist Housing Management service to your customers within the ‘accommodation based’ Care & Support service. You will help support people to live happily in the place they call home, working with our customers to maintain their tenancy, and strive to be a good and considerate neighbour. Some of the key results for the role include:

- Provide a high-quality housing management service to tenants and licensees.
- Act as the Associations ambassador, building positive relationships with customers, licensees and their care and support providers, ensuring their homes and local communities are good places to live.
- Work in partnership with internal and external support providers delivering a housing management service responsive to the requirements of the support service specification.
- Ensure properties, schemes and estates are maintained to a high-quality standard, regularly monitoring through Estate Inspections, and promptly addressing areas of concern.
- Ensure that viewing and sign-up processes operate efficiently and in line with procedures, where appropriate drawing on assistance from support staff and sheltered housing assistants.
- Build strong links with customers, licensees, care and support teams and the communities within own patch
- This role will require an Enhanced DBS check, a UK driver’s licence and access to a vehicle._
- A minimum of 1 to 2 days working in the Houghton Regis office is required._

**A bit about us**:
160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Family friendly policies
- Flexible benefits scheme, including options for Healthcare, Dental care, Critical illness cover, vouchers, technology scheme and access to a discount portal
- 4 x Life Assurance
- Up to 10% pension contribution matched 1:1

**Are you ready to apply?**

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

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