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Radiology Administration Supervisor

5 months ago

South West London, United Kingdom Bupa Full time

**Radiology Administration Supervisor**

**Cromwell Hospital, London SW5 0TU**

**Permanent**

**Up to £35,000 + fantastic benefits**

**Full time - 37.5hrs a week ( **Monday to Friday on a weekly rotating shift pattern of 08:00 - 16:30, 09:00 - 17:30 and 11:30 - 20:00)**

**Interviews shall be face-to-face**

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

Working in our UK support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care. No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

**Role Overview**

We have an exciting opportunity for a full-time Radiology Administration Supervisor at the Cromwell Hospital. This role will provide support for all patient pathways which are seen within radiology, therefore help to ensure bookings and reporting turnaround time are to target. You will work in a busy patient centred department as part of the administration team with good peer group support and with appropriate training provided as necessary.

**What you’ll do**:

- To lead the Radiology Admin team, ensuring an efficient and high-quality service to patients and doctors
- Undertake the day-to-day responsibilities of the Radiology Admin team. To deal with all diagnostic requests, ensuring that imaging procedures are booked and scheduled within times targets. To liaise directly with the patient regarding their scheduled appointment, providing patient information, reassurance and managing patient expectations around the diagnostic radiology experience
- To support service improvement initiatives within the Hospital and across the Bupa clinics.
- To work closely with the Diagnostic Admin Manager and relevant modality leads to take proactive measures to ensure that patients’ images reports are always in time for their scheduled clinic appointment and comply with our 24hrs reporting turnaround
- To actively ensure the ongoing delivery of a quality service through efficient deployment of available resources
- To monitor the effectiveness of the Radiology Admin team service provision using key performance indicators (KPIs)
- Undertake duties in accordance with departmental procedures, and carry out any further duties that may be required as a result of change in practice / process.
- To assist the DI Admin Manager in managing front line service and ensure all enquiries regarding the service are promptly responded to and/or re-directed to the appropriate departments.
- To assist DI Admin Manager to coordinate covers for the Consultant Radiologists’ annual leave, Saturdays, and Interventional Radiology on call sessions throughout the year, reviewing the business impact and highlighting any anticipated issues in a timely manner

**What you’ll bring**:

- Managerial/Supervisory experience is desirable
- Administration experience
- Experience dealing with complaints
- Excellent communication skills
- Proven experience of delivering customer services to an exceptionally high standard
- Enthusiastic
- Flexible
- Positive attitude
- Organisation and attention to detail
- work proactively using your own initiative.

**Why Bupa?**

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

- Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Support with travel costs via a season ticket loan or cycle2work
- Discounted access to online gym sessions through Gympass
- Various other benefits and online discounts
- Free onsite massages as a recognition for your hard work
- Opportunity to participate in our annual awards ceremony

**Diversity and Inclusion**

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

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