Senior Council Tax Officer

**Oadby and Wigston Borough Council**

**Recruitment Advertisement**

**POSITION**

**Senior Council Tax Officer**

**CONTRACT TYPE**

**Permanent**

**PART TIME/FULL TIME**

**Full time**

**BAND AND SCALE POINT**

**Band 6 SCP 18-23**

**SALARY PER ANNUM**

**27,344 - 30,151**

**SERVICE AREA**

**Revenues and Benefits**

**Brief overview**

Oadby & Wigston Borough Council are looking to recruit a Full Time Senior Council Tax Officer to join our Revenues and Benefits team on a permanent contract. This role will be a split of home working and office based.
- Experience of working in a Council Tax team
- Excellent interpersonal skills and the ability to motivate and influence colleagues
- The ability to communicate effectively with people at all levels
- Excellent written skills, effective organisation skills and good attention to detail
- Excellent IT Skills - working knowledge of Microsoft Office and Capita Academy
- Good problem-solving skills
- The ability to work well under pressure
- The ability to work closely with the team and on own initiative with minimum supervision
- A flexible attitude and a genuine desire to help customers

**What this role has to offer**:

- One-to-one support to develop your leadership skills
- Great job satisfaction
- Chance to be part of a positive and collaborative workplace with a strong culture recognising that employees are at the heart of what we do
- Generous holiday entitlement

**CLOSING DATE FOR APPLICATIONS: 26th January 2023**

**JOB CONTEXT**:
1. To supervise and support the Council Tax Team to ensure the timely and efficient handling of service requests and the prompt and efficient billing and collection of Council Tax.

2. To develop individual staff and team performance through training, process improvement and performance management.

3. To work in line with the Council’s Vision and Values and to promote a culture which aims to deliver a high standard of service by working together to exceed our customer expectations.

**MAIN DUTIES ANDRESPONSIBILITIES**:
1. To supervise and develop an enthusiastic and committed team who are dealing with all aspects relating to the billing and recovery of Council Tax and contributing to the achieving of the Council’s priorities.

2. Support the Revenues and Benefits Manager in the setting of targets and the monitoring of performance ensuring any downturn in performance is quickly identified and reported with recommendations for improvement.

3. Supervise billing and collection processes, ensuring that relevant actions are implemented promptly to ensure efficient and effective collection of revenue; providing guidance to staff as required.

4. Ensure staff are suitably trained, supported and up-to-date with changes in legislation to accurately update Council Tax records and IT systems.

5. Quality check the work of the Council Tax team feeding back results to staff and developing and implementing service improvements.

6. To interpret Council Tax legislation and provide assistance and guidance to the team on a range of Council Tax queries.

7. Identify weaknesses in business processes and make recommendations for improvements to the Revenues and Benefits Manager.

8. Deal with complex Council Tax cases, complaints from customers and other relevant contacts.

9. Monitor and review day-to-day processes and workloads within the team to ensure information is logged, updated and stored accurately and in line with the Data Protection Act and other statutory requirements.

10. Draft and implement an annual timetable of reviews of Council Tax discounts and exemptions.

11. Carry out staff inductions, probationary reviews, one-to-ones and annual appraisals, to promote continuous development within the team.

12. Manage sickness absence for the team in accordance with the corporate policy.

13. Participate in the recruitment of staff.

14. Promote a culture that prevents, deters and detects fraud and error.

15. Use experience in the role to suggest improvements to processes that will benefit customers and improve team and individual performance.

**RESPONSIBILITY FOR RESOURCES**:
1. The post holder will be required to ensure that any data systems under his/her control are kept secure and properly managed.

**KEY FUNCTIONAL LINKS WITH**:
**Internal**: All employees and sections of the Council

**External**: Residents of the Borough, the general public, other Local Authorities, external suppliers and consultants, and other external bodies, partnerships and organisations as required.

**WORKING CONDITIONS & ENVIRONMENT**

1. The post is situated within the Main Council Offices, however you may be required to work from other sites and places within the Borough where your professional attendance is required.

2. The post holder will be required to make an annual declaration in respect of interests in the Borough.

**ADDITIONAL REQUIREMENTS**

1. This job description outlines the main duties of the post but does not exclude other dutie