Service Delivery Team Lead

3 weeks ago


Manchester, United Kingdom Digital Waffle Full time

**Service Delivery Team Lead**:
**Job details**:

- Posted 25 July 2023
- Salary £40000 - £45000 per annum
- LocationManchester
- Job type Permanent
- DisciplineInfrastructure
- ReferenceSS-6194-4
- Contact NameShaquille Stephenson

**Job description**:
**Service Delivery Team Lead**

**Manchester/Hybrid**

**£40-45K DOE + Excellent Benefits**

Digital Waffle is working with a highly successful and rapidly growing organisation. The Service Delivery Team Lead is a key role within my client's customer operations. The role holder will oversee the relevant knowledge and skills within the team to ensure consistent, high-quality service. This role requires the ability to develop effective working relationships with colleagues within and beyond Customer Operations.

**Key Responsibilities**:

- Leading and co-ordinating the Provisioning team to ensure best of class service and customer communication
- Ensuring provisioning delivery is in budget, to scope and meets agreed timescales
- Ensuring accurate invoicing and provisioning forecasting
- Processing ceases requests within OLAs (Operational Level Agreements)
- Purchasing through procurement of required connectivity, equipment, and services
- Attending internal and external project meetings where appropriate and pilot installations
- Scheduling installations
- Supporting the Sales team in the pre-sales phase where Provisioning expertise is required, and reviewing signed works before accepting them into delivery
- Supporting development and performance management of the Provisioning Team
- Contributing and delivering service improvements, in-line with the continuous service improvement program

**Requirements you need**:

- Customer services training and experience
- Experience of working effectively within a team and collaborating with others to achieve a goal
- In depth knowledge of provisioning, across a range of technologies and services
- Knowledge and understanding of best practice framework (such as ITIL & ISO) for the delivery of IT services

**What’s in it for you?**
- Remote working
- Training & support with certifications
- Opportunity to develop and learn new skills
- 26 days holiday + Birthday off
- Work socials
- 10 sick days paid



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