Helpdesk Advisor

Job Introduction
Sodexo have a fantastic opportunity for a **Helpdesk Advisor** to join busy team, in **Belfast City Centre.**

It's a really exciting time to join Sodexo's Government Segment, we have recently merged our Justice Services and Government & Agencies business and are starting to bring to life synergies and focus, benefiting our teams and clients. Together we are a powerful combination of more than 11,000 employees and 600 sites serving 35 very high profile public sector clients.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities
- To accurately record details of the caller, problem and severity and ensure that the Maintenance Team are aware of situations which could develop in to serious issues.
- To maintain a high level of accuracy when obtaining and inputting information.
- Ensure all calls to the Help Desk are received, recorded, acted on and followed through to completion in a timely manner.
- Monitor Planned and Reactive Maintenance performance, identify poorly performing tasks and effect remedial action to ensure timely completion.
- To have a clear and professional telephone manner.
- To provide reporting data on a monthly basis, and adhoc where required.
- To follow and ensure compliance with Sodexo processes and procedures.
- Carry out any other duties as requested by the Operations Manager.

**_Please see attached job description for further information regarding the role requirements_**
- Experienced in the use of CAFM / CMMS systems.
- Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.
- Proven experience in managing supply chain/contractor performance
- Competent in the use of Microsoft Office tools (Outlook, Word, Excel, MS Project, PowerPoint etc.)

About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Package Description
**Competitive salary plus benefits**

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

- **Flexible and dynamic work environment**:

- **Competitive compensation**:

- **Access to ongoing training and development programs**:

- **Countless opportunities to grow within the company**:

- **Full training and full protective uniform supplied**:

- **Health and wellbeing incentives**:

- **Reward and Recognition schemes**:

- **Flexible working considered**:

- **Volunteering days**:

- **Cycle to work scheme**:

- **Life Assurance**:

- **Free meals and parking on site