Helpdesk Advisor

Job Introduction
Sodexo have an exciting opportunity for a **Helpdesk Advisor **to join our dedicated team** in Belfast. **Come and join our Services Centre team and be a part of the excellent customer experience helpdesk

Our wealth of experience partnering Government Agencies means we are able to transfer best practices from the corporate sector to create better working environments in the public sector. We bring services that increase employee engagement, wellbeing and productivity to the public sector to help support government to deliver on its promised outcomes while reducing costs. Our goal is to improve service outcomes and reduce overall costs to the taxpayer. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities
- To accurately record details of the caller, problem and severity and ensure that the Maintenance Team are aware of situations which could develop in to serious issues.
- To maintain a high level of accuracy when obtaining and inputting information.
- Ensure all calls to the Help Desk are received, recorded, acted on and followed through to completion in a timely manner.
- Monitor Planned and Reactive Maintenance performance, identify poorly performing tasks and effect remedial action to ensure timely completion.
- To have a clear and professional telephone manner.
- To provide reporting data on a monthly basis, and adhoc where required.
- To follow and ensure compliance with Sodexo processes and procedures.
- Carry out any other duties as requested by the Operations Manager.
- Experienced in the use of CAFM / CMMS systems.
- Experience of providing helpdesk or call centre service, developing productive working relationships with key customers and suppliers.
- Proven experience in managing supply chain/contractor performance
- Competent in the use of Microsoft Office tools (Outlook, Word, Excel, MS Project, PowerPoint etc.)

About The Company
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Package Description
**Salary** £19,000 - £24,000

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we offer:

- **Flexible and dynamic work environment**:

- **Competitive compensation**:

- **Access to ongoing training and development programs**:

- **Countless opportunities to grow within the company**:

- **Full training and full protective uniform supplied**:

- **Health and wellbeing incentives**:

- **Training and development opportunities**:

- **Reward and Recognition schemes**:

- **Flexible working considered**:

- **Volunteering days**:

- **Cycle to work scheme**:

- **Life Assurance