Casual Rooftop SPA Assistant

7 months ago

Harrogate, United Kingdom Rudding Park Harrogate Full time

**We are searching for outstanding individuals to join our dynamic, passionate and fun team. We are looking for The Best of the Best - could this be you?**

**As an award-winning employer, we will invest in you; supporting your personal growth with training and development paths and we'll celebrate and reward your success along the way**

**Read on, it just keeps getting better...**

**In return for your hard work and commitment we offer**:

- Enhanced pay (up to an additional £3 per hour for working week days after 7pm and weekends).
- Service Charge (Tronc) earn up to an additional £3,000 per year
- Company sick pay for up to 4 weeks
- Annual party, family fun days, award dinners - we love to celebrate
- Up to 30 days annual leave, increasing with length of service
- Complimentary overnight stay for you and a guest (including dinner, bed and breakfast with spa) when you complete a three month probation
- FREE food and drink; The Green Room is our team's dedicated space to chill out, when not 'on stage' looking after our guests. You'll find a range of hot and cold food options with different areas to relax, catch up with your 'co-stars' or watch TV.
- Investment in personal growth through Apprenticeship, Training Courses and Development Programmes.
- Can't wait until pay day? Wage Stream allows you to pay yourself when you need it
- Hospitality Rewards include FREE Employee Assistance Programme from Day 1
- Local discounts on gym memberships
- Complimentary counselling sessions to support mental health
- Wellbeing App with a range of support such as podcasts, fitness videos, recipes
- **AND MUCH MORE...........**

**About the Role**

To support the smooth day to day operational running and standards of the Rooftop spa bar areas including the rooftop spa garden and welcome desk areas. Providing the highest levels of guest service, cleanliness and delivery of spa experiences. To promote all available business opportunities, predominantly food and drink sales and services within the spa.

**Key Responsibilities and Accountabilities**:
**Working Relationships/Communication**
- To interact and communicate effectively with all team members of the spa and all members of the hotel team.
- To attend and partake fully in all departmental meetings ensuring effective team communication.
- Assist in providing departmental orientation to newly recruited staff.
- To make sure any positive and/or negative guest feedback is communicated to the manager as quickly as possible.

**Productivity**
- To ensure that sales tools are effectively utilised at all times to facilitate the sales process predominantly beverage sales.
- To maintain the cleanliness and hygiene of the back of house areas in line with company protocols.
- To order and ensure all spa essences throughout the plant facilities are at adequate levels.
- To carry out pool cleaning where required.
- To ensure adequate water tests are carried out at the appropriate intervals.
- To ensure full open and close down of the rooftop spa areas.
- To be commercially aware and ensure that the business is efficient and profitable.
- To be completely knowledgeable about all spa products and spa services.
- To ensure that all team members have clear objectives and use any time productively.
- To be fully aware of current and future services and make suggestions for improvement, expansion and/or creation of new services.
- To take ownership of the spa rooftop area and all other administrative duties required as requested by the Spa Manager and Spa director.
- To provide outstanding guest experiences.
- To efficiently manage stock rotation and notify the Rooftop Bar Manager of any requirements.
- To ensure effective opening and closing of the spa facilities and that the team are adequately trained.
- To ensure that all staff adhere to the spa dress code and are professionally presented at all times.
- Respond appropriately to guest Rooftop Spa guest complaints where required. This includes the monitoring and follow up of guest feedback.
- To ensure that sales tools are effectively utilised at all times to facilitate the sales process.
- To maintain the cleanliness and hygiene of the front and back of house areas in line with company protocols.
- To ensure all spa essences throughout the plant facilities are at adequate levels.
- To ensure full open and close down of the rooftop spa areas.
- To be commercially aware and ensure that the business is efficient and profitable.
- To be completely knowledgeable about all spa products and spa services.
- To be fully aware of current and future services and make suggestions for improvement, expansion and/or creation of new services.
- To take ownership of the spa rooftop area and all other administrative duties required as requested by the Rooftop Bar Manager.
- To provide outstanding guest experiences.
- To provide support to the management team and provide a positive, pro-active approach to coaching the rooftop team to embrace new

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