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Multi Storey Car Park Officer

3 months ago

Poole, United Kingdom BCP Council Full time

Job Introduction
**Role Purpose**

**>**
- Support/develop/lead on the ongoing operations relating to Multi-Storey Car Parks (across shared services) to provide a high level of customer service to motorists using these facilities, ensuring the smooth operation of all multi-storey car parks.

**Main Responsibilities**

**>**
- To manage the day-to-day operation of the multi-storey car parks.
- To carry out patrols of the car park, ensuring proper use and offering a high level of customer service.
- Monitor car park CCTV system for improper use or vandalism of car park equipment or property.
- To assist in any emergencies that may arise i.e. extraction of the public trapped in the lifts, machine breakdowns involving cash and to liaise with the public in a helpful and courteous manner.
- Maintain logs of machine faults, lift breakdowns, car park incidents and lost property.
- Report all incidents of machine failure to notify engineers, lift breakdowns to maintenance contractor.
- Answer queries from members of public, suppliers and staff in person and from car park help points providing up to date information in a professional and courteous manner.
- Perform all other work relating to permit sales as required by Parking Services or the Parking Operations Manager or Parking Supervisors.
- At the start of shift unlock office and stairwells, carry out necessary checks of the car park, the car park systems and ensure communication with call points and lifts are functioning.
- At the end of shift ensure the necessary stairwells and offices are locked and secure, ensuring that the car park is safe.
- To ensure that all areas of the car park are kept in a clean manner, litter is removed, lifts and stairwells are kept clean
- To undertake such other duties as may be required from time to time commensurate with the level of the post
- Produce management reports from the MSCP management software.
- Provide training of car park control equipment to staff as and when required.
- To undertake personal training and development activities necessary for the duties of the post.
- To adapt to, and contribute towards new working practices.
- To act in accordance with Health and Safety Regulations relating to self and others at all times.

**>**
- Previous experience in dealing with people face to face and over the phone.
- Previous experience working as part of a team.
- The post holder will need to demonstrate a flexible approach in undertaking a range of varied tasks, and respond positively to changes determined by the needs of the Service Unit. The service is delivered using a rota system that involves weekend working and bank holidays between 7am and 9pm.
- Must be able to travel, using public or other forms of transport where they are viable, or by holding a valid UK driving licence with access to own or pool car.
- ** About BCP Council**:

- BCP Council provides services to a diverse community of 400,000 residents and employs more than 5,000 people. Our area includes over 15 miles of beautiful world-renowned coastline. We can offer career defining roles to transform and improve services. By working with us, you can help deliver a vision of a thriving, word-class, prosperous and inclusive place for generations to come.

**Our Benefits**

We offer an excellent benefits package for further details see here

As a result of the creation of BCP Council in 2019, we are working on simplifying our terms and conditions of service and will be creating a single pay structure which is to be applicable for all employees. It is important to us that we offer benefits that our colleagues value as part of their total employment package and we are reviewing these to make sure we have it right. We are in the process of establishing a timescale for implementation and colleagues joining us will be included in these changes. Expected to be in place 2024.

**DBS**

BCP Council is committed to safeguarding and promoting the welfare of the community and expects all staff and volunteers to share the same commitment. Applicants to this post will be required to complete the appropriate level of Disclosure & Barring Service Check. Please refer to the Job Description or Role Profile for more details.