Apprentice Administrative Assistant
6 months ago
We have an exciting opportunity within the Gynaecology and Gynae-oncology service at Sandwell & West Birmingham NHS Trust for the position of Apprentice Admin Assistant, undertaking the Business Administrator Level 3 programme.
The successful post holder will work within a well-established team, located primarily at City hospital, however there may be the requirement to travel across site on occasion.
- To receive and upload patient case notes as required
- To retrieve, amend, input and interpret data in electronic and manual format.
- To type ad hoc correspondence as required.
- To photocopy, and collate departmental correspondence as and when required.
- To efficiently receive and handle telephone calls in a polite manner.
- To efficiently call patients to confirm their attendance for urgent clinic appointments. To assist the medical secretaries with contacting patients at short notice eg clinic cancellations.
- To answer telephone enquiries and relay accurate messages back to relevant staff members as appropriate
- To be fully conversant with all relevant electronic functionality
- To open, date stamp and distribute/scan departmental post.
- To view and update clinical systems as appropriate and within remit of role.
- To review patient pathways and support the medical secretaries with the validation process.
- To liaise with GP surgeries and external agencies.
Sandwell and West Birmingham NHS Trust (SWBT) is an integrated care organisation with a budget of approximately £600 million and over 7,000 staff. Diversity and social care is at the core of what we do as the Trust provides Community and Acute Services to over half a million people in an urban centre that demands massive regeneration and has substantial premature mortality.
**We have three newly emerging strategic objectives**:
1. Our People - to cultivate and sustain happy, productive and engaged staff
2. Our Patients - to be good or outstanding in everything we do
3. Our Population - to work seamlessly with our partners to improve live
Please see attached Job Description and Person Specification for the main duties and responsibilities.
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