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In Room Dining Rider

3 months ago

Towcester, United Kingdom Escapade, Silverstone Full time

Start Date: 20th May 2024

We are looking for an outstanding In Room Dining Rider to take control of this outstanding new project at, the newest Lifestyle Hotel in the region.

As this site is rural you must be a driver or have access to a car. There is no public transport nearby.

**What You Get**
- **Free tickets** to all Silverstone Motorsport events, including the **Formula 1 British Grand Prix**
- Discounts for you, friends and Family on **drive and track experiences**
- Private Medical Healthcare included
- The chance to work in the ultimate lifestyle hotel

**What We Need**
- Experience in a 4-star or 5-star hotel is desirable but not required.
- A strong, yet positive guest service style
- Attention to detail and a commitment to quality.
- Organized and able to work within the team or on their own
- Strong interpersonal skills
- A good command of the English language. Additional languages are advantageous
- Has an immaculate level of personal grooming, exudes style and sophistication
- Full clean UK driving licence

**IN ROOM DINING RIDER**

REPORTING TO - RESTAURANT MANAGER

DEPARTMENT - F&B

HOURS - 40 HOURS PER WEEK

**ESCAPADE SILVERSTONE**

Escapade Silverstone is not just a place, it's a passion. Born from a love of motorsport, we are a next-generation lifestyle experience, dedicated to celebrating the iconic heritage of Silverstone and the thrill of British and international racing.

With modern trackside short-term accommodation and a performance-led clubhouse to enjoy up-close viewing of top-level racing, dining, and wellness, we have created a space which seamlessly merges hospitality and motorsport in an original way, right on the edge of the Silverstone racetrack.

**JOB PURPOSE**

The Escapade In Room Dining Riders will support the Restaurant Manager, Bar Manager and F&B Supervisors. They will be key to ensure guests receive their orders accurately and promptly and with impeccable service.

The role is crucial in providing a seamless and outstanding In-Room Dining experience and creating a seamless journey from start to finish for the guests.

**KEY RESPONSIBILITIES**

To create and implement a best-in-class and award-winning guest experience through:

- Guest Assistance: Address guest inquiries and special requests professionally and with consideration. When required, assist guests with set up of in-room dining orders, including arranging food and place settings. Ensure guests receive the best in room dining experience.
- Communication and Collaboration: Collaborate with the In-Room Dining supervisor and kitchen staff to promptly address inquiries and concerns. Provide a high level of customer service, including a warm, engaging, and professional demeanour when interacting with guests during delivery.
- F&B and product Knowledge: Maintain knowledge of the menu, ingredients, and preparation methods to answer guest questions accurately. Assist in maintaining an organised inventory or in-room dining supplies, reporting any shortages or replenishment needs to the In-Room Dining Supervisor.
- Order Delivery: Receive in-room dining orders from the kitchen and ensure accurate and timely delivery to guest rooms. Plan and use the most efficient routes for multiple deliveries, ensuring on-time delivery for all orders. Ensure that the delivery vehicle is kept clean and well-maintained, reporting any maintenance or safety issues promptly.
- Hygiene and Safety: Ensure that food safety and sanitisation standards are consistently upheld in the preparation and delivery of in-room dining orders, working closely with the In-Room Dining Supervisor and Restaurant Manager to fulfil this to the best standard.
- Sustainability: To promote, implant and act with the sustainability initiatives as directed by Escapade Silverstone

**PERFORMANCE RESPONSIBILITIES**

Our vision drives us, we live by our brand pillars, and we’re motivated to achieve industry-leading and award-winning results.  

 

Our vision - To become a world leader in redefining lifestyle living, setting new standards in motorsport-inspired hospitality and immersive leisure.

 

Our brand pillars - We’re the Ultimate Hosts who share our guests’ passions, we’re switched on to their needs, we make their stays effortless, they get our finest performance every time. We’re the Complete Connoisseur inspired by innovation, champions of excellence, we take pride in our presentation and our guests appreciate our constant quality. We’re the Silverstone Standard, part of the Silverstone family, performance is in our blood, we embody the brand values and guests know they’re in safe hands.

Values - Rooted in a passion for motorsport, a dedication to precision, and a commitment to responsible and inclusive hospitality. We push boundaries, embrace the unexpected, and create unforgettable moments. We value sustainability and community and aim for a positive impact on both our natural environment and the people we serve. We’re the Silver