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Customer Service Agent

2 months ago

Dunstable, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Operations & Customer Service Agent**

**Dunstable**

**Salary £25-27,000**

**Monday to Friday (9.30-5.30pm)**

My client, based in Dunstable is seeking a Operations & Customer Service Agent with a strong customer service background and IT skills. You will use your talents to create innovative solutions and shape the future across the business, building relationships with the global network of passionate experts - backed by the latest technology.

**Key Activities Include**:
- Must be able to self-manage time, systems and processes- Be a strong team player, taking on accountability for all tasks within this role- Keep on top of the daily needs of multiple customer's to ensure you meet their expectations- Process shipments on internal systems- Keeping on top of station KPI's and personal KPI's- Liaise with internal branches UK and overseas- Complete on going reports required both internally and for customer reference- Be willing, able and have a can do attitude- Be cost conscious, helping the team operate within budget, ensuring that best market rates are achieved- Continually monitor logístical procedures to ensure the best delivery solution is applied- Support all team members within their own role- Keep a clean and well-presented working environment- Identify service/delivery improvements and escalate to Manager for consideration/implementation**Skills and Qualifications**:

- Excel/Word (must have a high level of competence)- High level of computer skills/speed due to several computer systems/programs- Commercial awareness essential- Clear and concise communication skills (written and spoken) essential- Ability to follow processes- Ability to support a culture of continuous improvement- Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams- Knowledge of Freight Forwarding industry: imports, exports and related processes desirablePlease contact Ruth on 07764959511 for further information.

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