Customer Services

4 days ago


Luton, United Kingdom Swissport International AG Full time

Overview:
**Overview**

**Pay**:
**£14.09 per hour**

**This is a basic rate of £13.74 per hour, in addition you will receive a monthly allowance dependent on your contracted hours which is an equivalent to an hourly rate of £14.09 per hour**

**Job Summary**

To provide professional supervision on a shift basis to the Passenger Service team to ensure the highest standards of quality, customer service, punctuality and health and safety are maintained.

**Responsibilities**:
**Responsibilities**:

- Supervise, motivate and organise the Customer Service Agents on shift to ensure that Airline quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion.
- Review the performance of all agents on shift, to identify areas for improvement, to provide immediate training and to refer for further training where appropriate, to maintain the highest level of effectiveness and professionalism.
- Act as the first line contact for all staff on shift, in order to help staff solve problems accurately and with customer and Swissport guidelines.
- To act as a role model in all dealings with others and to ensure new staff are coached and supported to reach optimum performance as quickly as possible, in order to aid retention and development of staff.
- To deal effectively with passengers ineligible to fly or causing difficulties, in a professional effective manner, in order to minimise disruption on station or delay to normal activities.
- To consistently work in a safe and effective manner, to ensure that any action taken does not cause a risk either to themselves or any other party. To promptly implement appropriate emergency procedures as required and report all safety and security risks, promptly and through the correct channels.
- Forge professional and effective working relationships with own team, supervisors, airline customers and their representatives, in order to maintain and develop Swissport's reputation. To willingly share knowledge and own experience with colleagues and act in a cooperative manner to ensure customer service is continuously improved.
- Consistently demonstrate a high standard of appearance and time keeping, in order to maintain the visual and professional status of Swissport
- Undertake additional duties assigned by the Passenger Supervisor, Duty Manager or Terminal Operations Manager.
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience
- Ensure all safety and security processes and procedures are complied with at all times
- Manage and contribute towards change within the operational environment and maintain commercial awareness in identifying new business opportunities
- Any other duties that may be required

Qualifications:
**Qualifications and Competencies**
- In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
- Microsoft Office (Excel, Work, PowerPoint) skills and experience required
- Minimum 1 years' experience or equivalent in a Customer Service role
- Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
- Ability to speak and understand the English language
- Ability to travel to the airport at times where public transport is not available
- Excellent communication skills (written and verbal)
- Must be able and willing to type and learn airline specific computer systems
- Willingness to work in inclement weather if required
- Passionate about customer service
- Leadership and people management skills
- A proven ability to problem solving and decision making experiences
- Planning, organisational skills with effective communication skills both verbally and written
- Commitment to continuous improvement and must have relevant work experience
- Self motivated and able to work independently
- Previous experience working in an aviation environment is desired
- Ability to speak additional languages is desired
- A good understanding of all regulatory and recommended procedures that relate to the airport environment



  • Luton, United Kingdom Bionic Services Ltd Full time

    **Job Title**: Customer Service Advisor **Salary**: £23,000 basic salary (+ £450 bonus per month) **Location**: Luton (hybrid working) **About the Role**: At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them...


  • Luton, United Kingdom Bionic Services Ltd Full time

    **The Bionic Group** At Bionic, we want to make it radically easier for business owners to sort their business essentials. By using a world-class human service, smart technology, and data, our tech-enabled experts help match business owners with the best deals for their energy, connectivity, insurance & finance. By creating a one-stop-shop for all business...


  • Luton, United Kingdom Newstaff Employment Services Ltd. Full time

    Admin/Customer service Luton Sundon Park Monday - Friday 7am - 5pm This job role is working for a busy industrial business in Sundon Park You will be required to answer inbound calls from customers, and book there orders in on the in-house system. You will also be up-selling and offering promotions and special offers to customers while on the phone to...


  • Luton, United Kingdom SAZ GAS & HEATING SERVICES LTD Full time

    Responsibilities: - Supervise and manage a team of customer service representatives - Analyze customer service data and provide insights to improve performance - Develop and implement customer service policies and procedures - Handle escalated customer inquiries and complaints - Monitor customer interactions to ensure quality service delivery - Train and...


  • Luton, United Kingdom Newstaff Employment Services Ltd. Full time

    Customer Service Luton Monday - Friday 8am - 5pm This role is working in a busy call center This is a busy role, great cutomer service experience is needed. please send your CV to Laura at Newstaff Employment Luton


  • Luton, United Kingdom Newstaff Employment Services Ltd Full time

    Customer Service Luton Monday - Friday 8am - 5pm This role will be answering in bound calls in a call centre. Escalate complaints etc... Please send your Cv to Laura at newstaff Employment

  • Customer Service

    1 month ago


    Luton, United Kingdom Newstaff Employment Services Ltd Full time

    Customer Service Inbound Calls Monday - Friday 9am - 5pm This job is working in a busy customer service environment You will be responsible for answering numerous in bound calls Some of the calls will be complaints or many varied personalities of the general public. We are looking for someone who can problem solve and answer calls efficiently and...

  • Customer Service

    2 weeks ago


    Luton, United Kingdom Newstaff Employment Services Ltd Full time

    Customer Service Inbound Calls Monday - Friday 9am - 5pm This job is working in a busy customer service environment You will be responsible for answering numerous in bound calls Some of the calls will be complaints or many varied personalities of the general public. We are looking for someone who can problem solve and answer calls efficiently and...

  • Customer Service

    2 months ago


    Luton, United Kingdom Newstaff Employment Services Ltd Full time

    Customer Service advisor Monday - Friday 8am - 5pm This job role will be working in a customer service team However full training will be provided This is a great company to work for with the opportunity of further training. There is the opportunity of a long term role. Please send your CV to Laura at Newstaff Employment Luton.

  • Service Administrator

    3 weeks ago


    Luton, United Kingdom Truckloader Services Full time

    If you love a spreadsheet & chatting to customers, this is the role for you! We are a busy hydraulic repair company needing an extra person to manage work flow & client relationships. We are looking for a highly competent office administrator / service coordinator to join our friendly aftersales team of two You will be working alongside the service manager...


  • Luton, United Kingdom GBA Services Full time

    COMPANY GBA Logistics - Global Solutions Job: Customs Brokerage Executive Location: Luton, Bedfordshire **Salary**: £30,450 Hours: Mon-Fri 40 Hours/Week GBA Logistics has been delivering logistics solutions since 1987 and are a leading family-owned logistics company. We target the top end of the logistics value-chain and our passion is to solve our...


  • Luton, United Kingdom Dr. Pharmacy Full time

    '''Overview: We are seeking a highly motivated and experienced Customer Service Supervisor to join our team. As a Customer Service Supervisor, you will be responsible for managing a team of customer service representatives and ensuring excellent customer service is provided. This is a leadership role that requires strong communication and analytical skills....


  • Luton, United Kingdom DB Arriva Full time

    Arriva is one of the largest transport services organisations in Europe, employing 44,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. With our focus firmly set on delivering excellent services and value for our passengers, transport authority partners, and other transport clients, there is no better...


  • Luton, United Kingdom Langdons Full time

    **Do you strive to deliver exceptional customer service every time?** **Do you have experience of working in a fast paced, customer service office environment?** **If so, our Customer Service Assistant role is the role for you!** Here at** Langdons**,** **we have** **an amazing opportunity for a** Customer Service Assistant **to join the team based in...


  • Luton, United Kingdom Langdons Full time

    **Do you strive to deliver exceptional customer service every time?** **Do you have experience of working in a fast paced, customer service office environment?** **If so, our Customer Service Assistant role is the role for you!** Here at** Langdons**,** **we have** **an amazing opportunity for a** Customer Service Assistant **to join the team based in...


  • Luton, United Kingdom McCarthy Full time

    **Job Title: Customer Service Specialist (Full Time or Part Time)** **Location: Luton** **Salary: £21,255 pro rata plus generous monthly bonus scheme & benefits package** **Role: Permanent (Full Time or Part Time) - Variable shift patterns** **Contact Centre Opening Hours**:Monday - Friday, 8am - 6.15pm (variable shift patterns) and Saturdays 9am - 1pm...


  • Luton, United Kingdom Arriva Full time

    Arriva is one of the largest transport services organisations in Europe, employing 44,000 people and delivering more than 2.2 billion passenger journeys across 14 European countries every year. With our focus firmly set on delivering excellent services and value for our passengers, transport authority partners, and other transport clients, **there is no...


  • Luton, United Kingdom Langdons Full time

    **Do you have experience of leading a team and strive to deliver exceptional customer service every time?** **Do you have experience of working in a fast paced, customer service office environment?** **If so, our Customer Service Supervisor role is the role for you!** Here at** Langdons**,** **we have** **an amazing opportunity for a** Customer Service...


  • Luton, United Kingdom Langdons Full time

    **Do you have experience of leading a team and strive to deliver exceptional customer service every time?** **Do you have experience of working in a fast paced, customer service office environment?** **If so, our Customer Service Senior role is the role for you!** Here at** Langdons**,** **we have** **an amazing opportunity for a** Customer Service Senior...

  • Customs Clerk

    2 months ago


    Luton, United Kingdom GBA Services Ltd Full time

    Job: Customs Brokerage Executive Location: Luton, Bedfordshire **Salary**: £25,000-£29,500 Hours: Mon-Fri 40 Hours/Week GBA Services has been delivering logistics solutions since 1987 and are a leading family-owned logistics company. We target the top end of the logistics value-chain and our passion is to solve our customers logistics problems. We are...