Key Account Manager

15 hours ago


New Works, United Kingdom Jaxdene Partners Ltd Full time

The overall goal for this role is to drive customer retention ensuring customer satisfaction, new sales, support the implementation of the account plan and monitor progress against the agreed targets. If necessary, support the identification of the appropriateinterventions to deliver on the target performance levels. Executes the realization of divisional and country strategy at cluster level
**Manage & Drive for Result / Growth**:

- Create and implement the customer development strategy, negotiate cooperation conditions (including stock, payments, obsolete, complaint handling).
- Meet targeted budgeting objectives for volume and profitability
- Manage & ensure customer standards, drive improvements in the key performance indicators set/agreed by our customer, quality to become the benchmark suppliers.
- Build effective communication channels between the internal organisation the customer teams, and any third parties as required.
- Identify, qualify, gain and develop opportunities in new and current customers.
- Anticipate customer needs and respond in a timely manner
- Ensure timely reporting of ongoing projects and support accurate forecasting with commercial teams including the data integrity and entry within the correct system.
- Review and recommend contractual terms and sensible pricing between the organisation and customer.
- Track and share market information
- Undertake customer visits and relationship building exercises

**Customer Loyalty**:

- Develop customer loyalty by offering above market solutions and bespoke options.
- Ensure customer satisfaction, loyalty and delivering high quality customer experience
- Build strong relationships with a broad spectrum of customer stakeholders so that they stay loyal and are willing to increase share of spend.

**Drive Business Improvements**:

- Develop plans in conjunction with the supplying sites a plan to maximise DS Smith margin
- Proactively develop our partnerships within the supply chain communities
- Encourage efficiencies and drive a culture of innovation

Sales must be achieved through (1) capture new opportunities for packaging product placement (2) winning new business (3) innovation pipeline.
- Observe and share with the account team the customer’s market development and competitors’ behaviour to identify opportunities and risks
- Develop customer sales strategy and account plan
- Drive and lead the customer relationship through a consistent account plan, implementation and follow-up processes
- Coordinate projects within the account team, secure all internal and external stakeholders are fully conversant with the implementation process and understand their role within the account plan


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