Commercial Mortgage Loan Officer

4 weeks ago

Milton Keynes, United Kingdom Allica Bank Full time

**About Allica Bank**

Recently named In Deloitte’s annual Technology Fast 50 rankings, Allica is the UK’s fastest growing technology firm and the fastest-growing financial technology firm ever. Allica Bank is dedicated to serving and supporting small and medium businesses and empowering them to succeed. Allica is a new type of business bank, combining modern, powerful technology with local relationships in the community to deliver expert banking for businesses in Britain.

We offer businesses market-leading lending products, including commercial mortgages and asset finance, as well as a range of business and personal savings products.

**Role Description**

As commercial mortgage loan officer you will play a key role in the effective management of live loans, undertaking all relevant post-completion requirements relating to all Allica Lending products. Including, for example, Land Registry checks, redemptions, security releases, lease reviews, product switches, overpayments and owning all post-completion information gathering.

**What You'll Do**
- Maintain good working relationships with all stakeholders, both internal and external, to ensure smooth and timely exchange of correspondence and communication.
- Ensure all post-completion tasks are undertaken including ensuring that any post-completion undertakings are met within agreed timescales.
- Review and request any additional information for clarity as required, escalating any lack of response /missing or unexpected detail as appropriate.
- Support Customer Reviews ensuring all required documents are obtained from the customer in a timely manner to ensure that reviews take place within the desired timescales.
- Ensure that all post-sanction procedures are carried out timely and compliant with the Bank’s policies and procedures including the maintenance of appropriate Management Information.
- Understand the importance of maintaining clear and accurate internal records for MI and data monitoring.
- Manage your workload and working day to ensure adherence to the team’s service level agreements and quality expectations.
- Liaise positively with customers to ensure that in-life loan requests are carried out accurately and in a timely manner.
- Support the Business Development and Direct Teams with loan servicing requirements, taking ownership of the customer relationship.

**What You'll Bring**
- A strong customer service ethic: Experience of delivering a high standard of customer experience in a fast-paced environment.
- Excellent analytical and problem-solving skills.
- Commercial Mortgage experience (desired.
- A generic knowledge of the commercial environment and lending pipeline management.
- A good level of financial and commercial awareness.
- A good understanding of Conduct and Treating Customers Fairly requirements relevant to Credit Operations.
- Excellent oral and written communication skills, providing outstanding customer service.
- Strong relationship management skills as the role works closely with a number of internal and external stakeholders.

**Working at Allica Bank**

At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers.

Our employees are at the heart of everything we do, so our benefits are designed with you in mind:

- Full onboarding support and continued development opportunities
- Options for flexible working
- Regular social activities
- 25 days holiday - with the option to buy/sell additional days
- Pension contributions
- Discretionary bonus scheme with equity
- Private health cover (with the option to add family members)
- Life assurance
- Income Protection
- Family friendly policies including enhanced Maternity & Paternity leave
- Season ticket loans

Don’t tick every box?

Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you

Diversity

We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.

**Job Types**: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

**Benefits**:

- Casual dress
- Life insurance
- Private medical insurance
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Performance bonus
- Yearly bonus

Application question(s):

- Please state numerically your base salary expectations?

**Experience**:

- Financial services: 2 years (preferred)
- Banking: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Milton Keynes

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