Medical Secretary

7 months ago

Lincoln, United Kingdom Lincolnshire Partnership NHS Foundation Trust Full time

An exciting opportunity has risen for a Band 4 (A4C) Medical Secretary to join the Older Adults Community Mental Health Team, working 5 days a week undertaking the core hours of 9am to 5pm.

The post holder will be expected to provide efficient and effective medical secretarial support Consultants and Junior Medical staff. You will also assist in the organisation of the Consultant's workload. Having a positive, enthusiastic and "can do" attitude with a strong work ethic is important. You must have excellent communication skills and be comfortable in dealing with patients and carers' telephone calls and queries. You will require competency in all Microsoft Office 365 packages. Knowledge of RIO would be advantageous. The ability to demonstrate your initiative and work as part of a dedicated team is an important part of this job.

You will be required to support the co ordination of team working, supporting Multi -disciplinary meetings and associated administrative work.

To provide efficient and effective medical secretarial support to Consultants and Junior Medical Staff and assist in the organisation of the Consultant’s workload.

The post holder will be expected to act on their own initiative and provide cross cover/support for other secretaries as necessary to facilitate effective service function.

The medical secretary faces a challenging range of tasks including acting as a personal assistant to the Consultant and can also be required to be the central hub for the coordination of the team’s workings.

Lincolnshire Partnership NHS Foundation Trust provides mental health services and a number of learning disability, autism and social care services in the county of Lincolnshire. Employing around 2,800 staff, and serving a population of over 766,000, our people lie at the heart of everything we do.

You could be part of a Trust rated by staff as one of the best mental health and learning disability trusts in England, in an area heralded as a fantastic place to live and work. We firmly believe the key to high quality care is a contented workforce. This is reflected in our Care Quality Commission rating of ‘outstanding’ for well-led and ‘good’ overall. In the most recent National NHS Staff Survey, our staff rated us as the number one trust nationally for staff morale and one of the top scoring NHS Trusts in the Midlands for being compassionate and inclusive. We’re really proud of this

We are also leading the way in transforming care, with multi-million-pound transformation of patient environments and radical redesign of community services.

This is the time to join and help redesign our services of the future. We offer options for flexible working and provide a wide range of training and promotion opportunities in all professions. We support and celebrate diversity, have active staff networks groups and are always looking at what more we can do to support our staff.

To produce accurate, high quality medical correspondence, often of a distressing and emotional nature, including letters, Mental Health Act reports, memoranda and other documents, many of which are non-routine, as required using audio/copying typing and word processing systems.

To develop and create reports using computer software.

Use own initiative to organise, prioritise and co-ordinator workload ensuring that deadlines are met.

There is often a need for prolonged concentration when producing reports etc, to meet deadlines. Work is often interrupted and can be unpredictable due to the nature of the client group.

Handle incoming and outgoing telephone calls to the consultant in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.

Record accurate messages and follow them up appropriately.

To deal face to face with clients seeking further help/information and to be aware of the needs of service users and deal in an appropriate manner with the users who are occasionally hostile, abusive and aggressive.

Deal with queries raised by patients, relatives, GP’s or other healthcare professionals internally and externally to the hospital. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments, where there are barriers to understanding due to the nature of the client group.

To maintain diaries, electronic and paper, to both maximise and ensure most effective user of consultants and junior team member’s times. Arrange appointments and meetings. Ability to deal with short notice planning and last minute changes.

Maintain all case notes to provide a full and accurate record of the patient’s clinical progress. Have in place an efficient case note tracking system.

To be a point of contact for referral into the service, registering onto Trust Clinical Systems and organis

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