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Operations Planner
3 months ago
If you are passionate about delivering excellent customer service, you enjoy working as part of a team and strive to find the best way of doing things - you belong at Bromford.
As part of our service delivery team, you’ll be there for our customers whenever they need you. You’ll be allocating work and tasks to your team of repairs engineers and monitoring their diaries, ensuring that all our properties and our customers receive the highest levels of service. In your role, you’ll build strong relationships, make new friends and have a genuinely positive impact on the lives of thousands of people.
**To be a successful operations planner, we want you to**:
- Be experienced in job/repairs planning, ideally having worked in a housing/repairs/utilities role before
- Use initiative; be experienced working under pressure and be able to adapt to change
- Have experience in using CRM systems (D365 would be ideal, although not essential)
- Experience of using scheduling tools (DRS would be ideal, although not essential)
- Have an understanding of resource migration and forecasting methodology
- Have a creative mind and a will to get the job done
- Bring a good understanding of health and safety
- Have good general knowledge of repairs and maintenance
- Be experienced in using Microsoft software and systems
- Pride yourself on delivering excellent customer service
- Be a great ambassador for Bromford.
This role is based in our Wolverhampton office (WV10). Due to the nature of the role, a DBS check will be completed for the successful applicant.
If this sounds like you, you’ll feel right at home here. At Bromford we give both customers and colleagues the opportunity to realise their potential. In our team you’ll do incredible work and be rewarded for doing so. Not just in the smiling faces of the thriving communities that you help build, but in the trust, support, training, success and friendship you’ll find in our team.
In addition to a competitive salary, we will offer you a fantastic benefits package. This includes; 27 days holiday (plus statutory bank holidays); a choice of defined benefit and defined contribution pension schemes; trust-based flexible working, and a £500 personal allowance to spend on your choice of things like private medical cover, dental treatment and gym membership. Visit our website to see the full list.
Bromford Housing Group is committed to recruiting with care and safeguarding employees and customers, as a result we will carry out pre-employment checks. The nature of these checks will vary according to the role applied for, and may include details of current/previous employment, unspent criminal convictions, education and proof of relevant qualifications. We will also be asking for references for everyone who is offered employment with us which must cover the last two years. In addition to this, all employees will be asked for evidence of their right to live and work in the UK - further information is available on the UK Government website.
