Cloudops & Dataops Support Lead

2 weeks ago


Remote, United Kingdom DataOps.live Full time

**About the job**:
The DataOps.live Support Lead will oversee the day-to-day operations of the DataOps.live Support team which advises and guides users of the DataOps.live platform. You are able to mix engineering excellence and a love for anything Data with an ability to support our customers with often complex technical questions as well as be the voice within the company to ensure 'support' is considered across the organization

**You will**:

- Help building and lead a team of DataOps.live Support Analysts and Engineers
- Act as a mentor and coach to the DataOps.live Support team
- Enable Analysts and Engineers to diagnose and resolve customer problems
- Ensure customer requirements are prioritized according to existing SLA's
- Work closely with the Engineering and Product teams to identify required product enhancements
- Assist in the Quality process of fixed bugs and new software iterations

**Key skills and experience**:

- A thorough understanding of support practises and principles within a 24/7 'follow the sun' environment
- A good technical understanding of DevOps and Data principles
- DBT
- AWS
- Python and/or scripting language
- SQL
- CI/CD
- Experience with Database solutions with an expectation of learning Snowflake
- Agile mindset
- Comfortable with working remotely and with colleagues across various timezones

**Further information**:
This role exists within the Engineering department because we strongly believe in a 'build it/run it' mentality. We all work towards a common goal and that is to keep DataOps.live the most successful DataOps platform.

To better understand what we do there is a wealth of information for you to read and listen to on our website: Resources



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