Administration Co-ordinator

2 weeks ago


Ware, United Kingdom Mosaic Recruitment Ltd., Full time

Administrative Co-ordinator - Immediate Start
Duties
- Complete the initial applicant screening and assessment, arrange interviews and assist with the selection of Assessors
- Monitor Induction, onboarding and training of new Assessors
- Manage Assessors administration
- Manage Assessors work commitment, locations, absences (of all types), business cards, recognition, retirements and/or terminations in a timely manner
- Coordinate Assessors training, and maintain up to date records relating to training, insurance, professional registrations etc.,
- Maintain information provided to Assessors ensuring it is always up to date
- Review feedback from ongoing surveys daily ensuring comments are followed up and dealt with
- Regularly review registered activity survey responses
- Review, investigate and draft responses to complaints, ensuring satisfactory resolution and closure of all complaints
- Maintain communication with the organisation/individual(s) raising a complaint or concern to manage expectations
- Maintain daily, weekly, monthly reporting relating to assurance providers, surveys, customer complaints, and non-conformance as defined by the KPI report
- Provide analysis of KPI results as required
Skills and attributes
- Experienced in a multi-faceted customer environment
- Able to work under pressure and to deadlines
- Strong interpersonal skills, with an ability to deal effectively with Customers and Colleagues
- Proven ability to use IT based systems including CRM and MS Office
- A positive and confident communicator



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