Band 3 - Business Support Officer, Corporate

2 weeks ago

Hemel Hempstead, United Kingdom West Hertfordshire Teaching Hospitals NHS Trust Full time

Previous applicants need not apply*

Business Support Officer - Band 3

Working hours Monday-Friday 8.30am - 16.30pm (37.5 hours per week)

The following post has become available within West Hertfordshire Teaching Hospitals NHS Trust, for a dynamic, self-motivated, forward thinking data officer.

We are a busy and friendly department committed to providing high standards of care, focusing on accurate data capture across the Trust’s IT systems and promoting best practice in regard to data quality.

Data Quality will be a large part of the role so good skills in this area are essential.

The position will be within the Business Support Unit based at Hemel Hempstead General Hospital. However, cross site travel will be necessary for this post when required (Hemel, St Albans and Watford Hospitals).

Experienced and committed, you will provide an efficient and comprehensive data quality role reporting to the Business Support Supervisor and Department Manager. The successful applicant will identify and resolve data quality issues within the New Electronic Patient Record system. To undertake audit and validation tasks to test compliance and provide assurance on the quality of data adhering to the Trust’s Data Quality policy and requirements by Information Governance.

The post also involves working with the Data Integrity team and Operational Services to implement processes that deliver accurate and timely recording of patient data.

Cross site travel will be necessary for this post when required (Hemel, St Albans and Watford Hospitals).

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust Major redevelopment works are due for completion by 2025 or soon after. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained ‘teaching hospital’ status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We encourage and welcome people with disabilities. If you need help, please ask.

Promoting data quality and its importance.

To maintain close contact with operational staff and communicate requirements to achieve accurate data input to ensure system knowledge is maintained to a high standard.

To always promote good practice and convey data quality issues to users as and when required.

To assess and resolve complex enquiries, to ensure all reference data is kept to a standardised format and the quality of this data is maintained both initially and in the future.

Liaison with all levels of staff within the organisation to understand any discrepancies and establish correct data collection. For example, key data quality stakeholders, including Information Team, Finance, Admissions, Ward staff, Outpatient staff, A&E, Clinical Commissioning Groups and all clinical/clerical staff necessary, to ensure the timely resolution of data quality problems.

Deal effectively and efficiently with queries from both internal department and external organisations.

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