Business Support Specialist

1 week ago


Hemel Hempstead, Hertfordshire, United Kingdom Warner Leisure Hotels Full time
Who are we

We're Warner Leisure Hotels, a member of the award-winning Bourne Leisure family.

What began as a holiday village in 1932 is now a collection of 15 hotels showcasing British history, food, music and theatre in stunning locations across England and North Wales.

Importantly too, we're exclusively for adults.


We're on the search for a Business Support Specialist to join us at our Hemel support centre and share our passion to make one of the UK's most-loved hospitality brands the best it can possibly be.

Perhaps this'll be your niche too? We'd love to find out.

What are we looking for?


As part of the Warner Technology team, you will be an ambassador for our support function, working across the business to provide effective support and communication on the systems and processes we are responsible for.

Recognise guest needs at all stages of their journey and advocate solutions to continuously improve our processes.

What will I be doing?

Work with shared IT services, 3rd parties and internal teams, to ensure our key business systems are working effectively and guests are receiving a quality of service.

Monitor service requests and incidents to ensure they are actioned within an agreed timescale

Help to co-ordinate proposition changes and carry out impact assessments to support implementation

Work with our sites on an operational level to ensure our systems and processes are delivering the best service

Implement service improvement plans and ensure actions are followed through to completion in a timely manner

Identify patterns and behaviour to assess training and support requirements

Ensure our reporting adequately supports our site teams to identify gaps or changes needed

Support the business systems through participation of the On Call Out of Hours team rota - additionally funded On Call payment
What skills do I need?
Meticulous attention to detail

Ability to work in a fast paced environment

Problem solving attitude

Excellent communication skills

Comfortable advocating solutions

Attitude to continuous learning
The benefits of working with us
Holiday Buy Scheme

Hybrid working via our Warner offices located in Hemel Hempstead

20% Discount to you, family & friends across our Bourne Leisure brands Warner Leisure Hotels and Haven Holidays

Additional earning potential through the Annual Bonus Scheme

Access to fantastic discounts offers with many national brands and retailers through our 'My Bourne Hub' page

Access to use the Company's corporate box at the O2 for Music, Comedy, Sport, and Entertainment events

A fantastic opportunity for career development through external recognised qualifications in addition to in-house training and development
Joining Warner
Join us and you'll be part of one great team, creating superb breaks behind-the-scenes.

Whatever role you have, one thing's for sure:

you'll have our full support to develop yourself, gain skills and qualifications and create the career you've always dreamed of.

Guests might be our VIPs - but in our eyes, you are too.
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