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Application Support Specialist

3 months ago


Hemel Hempstead, Hertfordshire, United Kingdom NEC Software Solutions Full time
We're NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

We'd love your help. And we'll support you all the way.

To work as part of the Health Technical Consultant Team, providing Third Line Technical support for the Health products and solutions and resolving complex application support issues raised with NEC Software Solution's Health services and related software components.

To provide support for the application environments and deploy and manage new software releases for the Health products.
This role will be working as a Technical Consultant within the Service Delivery team, where you will:

  • To liaise with the product and development teams to schedule and deploy software releases of new products and updated versions of existing products to the Production, UAT and Training environments;
  • Manage and update the 3rd Line Health call queue in collaboration with the rest of the team and provide technical expertise in the support of existing Health solutions;
  • Awareness of Database Administration tasks for the Health Databases to support the team DBA in DB Maintenance and troubleshooting database issues.
  • Take an active role in IT projects relating to the Health application environments, such as hardware and software upgrades, server builds and moves, new service deployments and others.
  • The role of Technical Consultant includes the requirement to work outside business hours (evenings and weekends) to deploy new software releases and troubleshoot any urgent Priority 1 issues relating to Health applications.

The role of Technical Consultant is home-based; however, travel may be required throughout the United Kingdom to liaise with the team or customers as required to suit the needs and demands of the products.

As a Technical Consultant, you will contribute to a team-wide process of continual improvement for NEC Software Solutions and in return you will be rewarded with a structured career path.

Experience of supporting complex environments with bespoke software applications.

  • Experience of managing Windows Server environments.
  • Experience of IIS and website management.
  • Familiarity with the use of SQL Server.
  • Experience of using Office applications including Word, Excel.
  • Experience of Database Administration tasks such as backups and performance monitoring.
  • Experience in using XML data and editors to create complex datasets.
  • Experience of Windows Clustering.
  • Experience in using Excel or similar tools for manipulating data.
  • Technical understanding of Networking fundamentals.
  • Able to establish good working relationships with onshore and offshore Development and QA Teams.
  • Employees of NEC Software Services are entitled to the following benefits:
~ Single Private Medical Cover (with the option to select family cover at an additional cost)
~25 days paid holiday with the option to buy/ sell 5 days
~4 x basic salary life assurance cover
~ A Group Pension Plan with fantastic employer contributions
~ A selection of tax efficient flexible benefits to suit your individual needs
~ Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Depending on the nature of the role a DisclosureBarring Service (DBS) check may also be required.
~ NEC is an equal opportunities employer, welcoming applications from all communities.

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